Infrastructure Manager

Req number:

R6814

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As an Infrastructure Manager, you will work hands-on with a geographically diversified team to support one of our managed services clients.

Job Description

We are in need of an Infrastructure Manager to lead a remote team of up to 10 people on a managed service account. This position is full time, salaried and remote. All candidates must be based the United States.

We are looking for an impactful leader with strong time management and people management skills to lead a team for a high-touch client. Some travel (up to 15% annually) may be required.

This position does not offer work authorization sponsorship now or in the future. Candidates requiring sponsorship will not be considered.

What You'll Do

• Lead teams of IT professionals, including network administrators, systems engineers, and support staff

• Provide clear direction, set goals, and ensure that the team operates efficiently and collaboratively

• Evaluate team members' performance, provide constructive feedback, and implement strategies to improve productivity including conducting performance reviews and addressing any issues affecting individual or team outputs

• Identify skill gaps within their team and ensure that staff receive the necessary training to stay updated on emerging technologies and best practices. Encourage professional development through certifications, workshops, or on-the-job learning

• Coordinate staff schedules to ensure adequate coverage for operations, maintenance, and support tasks including assigning roles and responsibilities based on team members' strengths and ensuring optimal resource utilization

• Foster a positive and productive work environment by addressing conflicts and maintaining team morale. Promote collaboration and ensure alignment with organizational goals

• Participate in hiring processes to select qualified candidates and oversee their onboarding to ensure smooth integration into the team

• Act as a bridge between their team and other departments, ensuring that their staff understand organizational priorities and work effectively within cross-functional teams

• Motivate staff to adapt to changes in technology or organizational direction. Provide support during high-pressure situations, such as system outages or major project deadlines

• Ensure that the team operates cohesively, efficiently, and contributes positively to the organization's overall IT strategy and goals

• Must be available to provide on call support

What You'll Need

Required:

• 3 or more of the following certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional - Security (CCNP);  CompTIA: Security+, Network+, IT Operations Specialist, Secure Infrastructure Specialist; Fortinet: FCP Network Security

• 5+ years of people management experience

• 10+ years of hands-on infrastructure experience

• Experience working with the following technologies: Fortinet, Dell, Lenovo, printers, networking, IT Glue, Entra, ticketing systems (FreshService or Talkdesk preferred)

• 3+ years with ITAM

Preferred:

• Bachelors or Associates degree preferred

• AI and Cybersecurity skills are strongly desired

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• May need to travel up to 15% domestically annually

#LI-JH1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.