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GENERAL FUNCTION: Provides support for all functions of Transaction systems and processing systems. Support varies from image capture on a sorter, rejected item MICR line and amount repair, reviewing transactions for capture reconciliation expert balancing, adjustment approval, adjustment input, reviewing transactions for negotiability and fraud prevention before point of deposit, and all intermediate functions and general system troubleshooting. Additionally, responsibilities may include, processing mailings, receipt, document prep, and data entry.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows procedures outlined for the negotiability review of transactions to reduce fraud through Mobile and ATM deposit capture

• Reviews account history within ACE to determine action on deposit

• Decisions all deposits/checks within the deposit review queue for no action, hold or return determination

• Validates all money order presentment within deposit review as set by guidelines

• Inputs advice of corrections within system

• Performs Ten-Key input for MICR line completion, while maintaining consistent keying speed with accuracy

• Researches and resolves all out-of-balance transactions and uses Transaction Manager HGAA and IPCS to insert advice of corrections as needed

• Validates receipt of all received transactions following department tracking and escalation procedures

• Meets and maintains production and quality standards as set by work type and process

• Escalates any issues to management that cannot be resolved

• May include mail operations such as preparing outgoing mail

• Other duties as assigned

MINIMUM KNOWLEDGE, SKILL AND ABILITIES REQUIRED:

• High school diploma or equivalent

• Two years of production-environment work experience, preferably with balancing and/or reconciling

• Strong verbal and written communication skills

• Must demonstrate strong analytical and logical reasoning skills for problem solving

• Capable of multi-tasking

• Work requires continual attention to detail in establishing priorities and meeting deadlines

• Previous PC experience with Microsoft Office products preferred. (Word, Excel, Outlook)

WORKING CONDITIONS:

• Normal Office environment with little exposure to dust, noise, temperature, and the like

• Extended viewing of CRT screen

• Must be able to lift 30lb 

• Flexible working hours

#LI-EG1

Item Processing Specialist M-F 12am-8:30am

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.