By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Director Business Transformation

PRIMARY PURPOSE OF THE ROLE: The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
• Shapes transformation strategy and translates enterprise priorities into executable roadmaps.
• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
• Partners with VPs and executive leaders to align priorities, resources, and outcomes.
• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
• Drives cultural adoption of data-driven decision-making and continuous improvement.
• Ensures transformation outcomes are embedded into operating models.
• Serves as a trusted advisor with executive presence and strategic insight.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Master's degree from an accredited college or university preferred.  Certifications related to business transformation and/or AI preferred.

Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required. 

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.