The Advanced IT Generalist is a technology professional proficient in many facets of information technology, without a single defined specialty. However, due to the nature of the Emergency Response business line, the Advanced IT Generalist becomes a specialist across these facets, resolving and troubleshooting a wide range of systems and issues. The role manages and supervises CTEH IT Support Services, ensuring that all technology resources and solutions are readily available for employees and for emergency response operations. Additionally, the Advanced IT Generalist serves as a subject matter expert in identifying solutions and assembling the right technology resources to support emergency response projects or special client requests. The position also requires expertise in telecommunications and emergency response IT support and services.

Job Type: Full Time

Salary: Commensurate with experience

ACTIVITIES/TASKS/SCOPE

• Conducts audits and tries to reduce IT costs without impacting Emergency Response Readiness

• Oversees FirstNet/Administrator, telecommunication and data device management and services for CTEH,

• Deploys Satellite/portable cell tower/services and other telemetry resources

• Manages 24/7 365 direct IT Support services for Emergency Response services and field employees

• Oversees Procurement of IT resources for CTEH and budgeting costs and software licenses

• Actively coordinates with various CTEH departments, employees, and Senior management to address and find solutions to business line technology issues technical or financial

• Acts as an IT Business Partner between Montrose Corp IT and CTEH, making sure Montrose Corp IT is updated on issues or infrastructure support where Montrose Corp IT can assist and take the lead in resolving

• Acts in the role of an IT/SME Emergency Response consultant when needed to support Emergency Response Services or CTEH

• Assists when needed to support the company multi-tasking Technology role to be able to set up computers and basic office environment software

• Solve, troubleshoot, or find solutions to problems or issues that will affect business effectiveness, emergency response support in addition to maintaining response readiness dealing with technology technical issues these would include software, hardware, basic networking, telecommunication and general onboarding/offboarding administrative responsibilities in office or field environmental in addition to providing 24/7 on-call support when needed

• Performs other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES

• Computer skills – Windows Operating system, MAC IOS, Active Directory, PowerShell, Microsoft Entra, Microsoft 365 Office Administrator, Microsoft 365 apps, Teamdesk, Apple IOS, Android, FirstNet/Verizon/AT&T, Telecommunication e-sims, sims information systems data, VOIP, cell and satellite. Good understanding of Networking adapting and learning new environmental technologies or systems and programs when needed/reviewing system manuals

• Customer service skills - provide consistent customer service, always ensuring customer satisfaction or resolution to a problem has been met

• Attention to detail – Being cognizant of every detail that goes into network security, software upgrades, and other tasks to avoid potential issues and downtime for company computer systems

• Troubleshooting – Computer Hardware, Software, analyzing and defining problems while identifying solutions

• Project Management: Lead IT projects from inception to completion, including planning, resource allocation, scheduling, and coordination with stakeholders to ensure successful outcomes

• Technical Expertise: Serves as a subject matter expert in various areas of IT, including but not limited to networking, cybersecurity, cloud computing, and enterprise systems

• Vendor Management: Evaluate and select external vendors and service providers, negotiate contracts, and oversee the delivery of IT products and services to meet business requirements

• Risk Management: Assess IT risks and vulnerabilities, develop risk mitigation strategies, and implement controls to safeguard the organization's IT assets and data

• Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of IT systems and services to enhance efficiency, reliability, and performance

• Compliance and Security: Ensure compliance with regulatory requirements and industry standards related to IT security, privacy, and data protection

• Budgeting and Cost Control: Prepare and manage the IT budget, monitor expenses, and identify cost-saving opportunities while maintaining high-quality IT services

• Collaboration: Collaborate with other departments and stakeholders to understand their IT needs and requirements and develop solutions to support their business objectives. (IT Business Partner with Montrose Corp IT)

• Knowledge of budget control methods, policies, and procedures

• Manage a budget and work within the constraints of that budget

• Knowledge of business and management principles involved in strategic

• planning, resource allocation, leadership technique, production methods, and coordination of people and resources

• Skill in monitoring/assessing the performance of self, other individuals, or

• organizations to make improvements or take corrective action

• Strategic Planning: Develop and implement IT strategies, policies, and procedures to support the organization's goals and objectives

• Direct and organize program activities

• Establish program goals and objectives that support the strategic plan

• Effectively plan and delegate the work of others

• Plan, assign, and/or supervise the work of others

• Train and mentor others in Emergency Response Technology Skillsets

• Working and documenting support tickets in a ticketing management structure

• Developing and overseeing the installation of systems, which include software and hardware.

• Delegating tasks and developing budgets and work schedules

• Staying up to date with field advancements

• Expert in Telecommunications and Data solutions for clients, business, or emergency response needs

EDUCATION, EXPERIENCE, & CREDENTIALS

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience of 6+ Years in Technology Support/Management, Infrastructure Management and Operations Management or a collective combination of all three

• Several years of experience in a senior-level IT role, with a proven track record of leadership and project management

• Advanced knowledge of IT infrastructure, systems administration, networking, and security principles

• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions

• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization

• Proven Emergency Response Field experience, understanding of ICS (Incident Command Structure) and coordinating resources in stressful and fast paced environments that are mission critical working with multi technology services and resources

KEY COMPENTENCIES

• Ability to communicate effectively technical/analytical problems in both oral and written form

• Ability to handle difficult and stressful technical situations with professional composure

• Ability to understand and follow technical instructions

• Ability to process information logically

• Ability to recognize, analyze, and solve a variety of problems

• Ability to exercise sound judgment in making critical decisions when needed

• Ability to work independently

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability to analyze and prepare documents, reports, and correspondence

• Ability to process and handle confidential information with discretion

• Ability to review work for accuracy

• Ability to work evenings, nights, and weekends as necessary for emergency responses

• Taking ownership of tasks needing to be completed and seeing completion/resolution through

• Ability to see the bigger picture, workflows to assist departments and productivity

• Ability to make decisions based off limited information

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Sitting, standing, and walking  

• Infrequently lifting to 25 pounds  

• Infrequent overhead lifting to 10 pounds  

• Bending, climbing, and stooping  

• Long hours involving overtime and weekends (infrequently)  

• Keyboarding/typing  

• Ability to read effectively from a computer screen and/or a paper copy

• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Works in an office environment

• Potential for extended travel