Job Title

Service Solutions Sales Manager

Job Category

Sales

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Solutions Sales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC headquarters office.

What you will do:

• Travel: You will travel 75% of the time, engaging extensively with our Major Account customers.
• Drive Pipeline Growth: Identify and pursue target accounts, maintaining a robust flow of qualified opportunities in the CRM and providing regular forecasts.
• Strategic Account Planning: Develop and execute sales plans tailored to customer needs, collaborating with National Accounts and utilizing Salesforce for account development.
• Deliver Revenue and Value: Implement sales strategies to meet annual operating plan goals, including conducting C-level discovery meetings to understand and address customer service program expectations.
• Conduct Site Surveys and Respond to RFPs: Complete fleet application surveys to support RFP submissions and generate timely, comprehensive proposals with full pricing and recommendations.
• Ensure Customer Satisfaction and Competitive Solutions: Communicate customer expectations clearly, design service solutions that meet profitability guidelines, and differentiate offerings by quality, scope, and pricing.

Who you are:

• Strong Communicator: You excel at articulating ideas clearly and confidently, adapting your message to each audience and fostering productive conversations.
• Relationship Builder: You are skilled at nurturing trust and collaboration with customers, colleagues, and stakeholders to drive successful outcomes.
• Problem Solver: You approach challenges proactively, demonstrating resourcefulness and creativity in developing effective solutions for customer needs.
• Results-Oriented: You maintain focus on goals and follow through with determination, consistently delivering high-quality work in a fast-paced environment.
• Adaptable & Resilient: You thrive in dynamic situations, quickly adjusting to change and maintaining professionalism under pressure.

What you will need:   

• Education: Bachelor’s in Business; MBA a plus.
• Experience: At least 7 years’ relevant business experience.

Skills, Experience & Abilities      

• Product Application and Industry Expertise: Minimum 3 years of experience in industrial equipment or materials handling sectors, with a strong understanding of how products address customer needs and industry challenges.
• Fleet Management Proficiency: Demonstrated knowledge of fleet management principles, including operating cost analysis, fleet optimization strategies, and data-driven decision-making. At least 3 years of direct experience in this area.
• Sales Acumen: Proven success in solution-based selling, pipeline management, and negotiating complex service contracts, preferably within the industrial or B2B environment.
• Customer Engagement, Presentation, and Communication: Exceptional ability to present solutions and value to stakeholders at all levels, including C-suite executives. Strong customer service orientation and persuasive communication skills are essential.
• Analytical and Problem-Solving Skills: Ability to assess customer operations, identify improvement opportunities, and develop tailored solutions that drive measurable results.
• Technical Proficiency: Advanced PC skills with expertise in Microsoft Word, Excel, PowerPoint, and CRM platforms (such as Salesforce) for reporting, forecasting, and proposal development.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. Full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

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Job Type

Permanent

Time Type

Full time40

Travel Required

75%

Primary Location

HY US North Carolina (Remote)

Address

Home Office

Zip Code

27565

Field-Based

Yes

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled