QUALIFICATIONS:

• Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred.

• Minimum of 3+ years leading high-performing teams
• Clear understanding of GCP and specifically IRB and the ICF processes.
• Ability to lead across multiple time zones in a remote working environment.
• Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results.
• Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner.
• Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders.

• Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus.
• Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement.
• 3+ years' experience utilizing customer relationship management (CRM) and other call center applications.

• Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment.
• Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement.
• Travel of up to 5% may be required

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABIITY:

• Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas.
• Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services.
• Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards.
• Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies.
• Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates.
• Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies.
• Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance.
• Partners with other team members ensuring optimal recruitment performance and efficiency across all studies.
• Identify and solve recruitment challenges and barriers to meeting recruitment objectives.
• Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital).
• Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency.
• Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications.
• Tracks metrics and builds progress reports on enrollment targets and updates.
• Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations.
• Participate as needed in business development.
• Other duties as assigned.