Overview:

Responsible for system administration activities in support of the Oracle Account Reconciliation Cloud Solution.  Participates in discussions with lines of business to identify their requirements and system support needs.  Responds to end user support questions and identified issues, troubleshooting, and facilitation of updates required in the cloud solution.  Completes various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT).   Validates implementation and post-implementation process in identifying impact to application before and after implementing application changes. 

Primary Responsibilities:

• Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases.    Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate.  Serve as mentor to less experienced staff by assisting in application training, research analysis  and project methodology consultation
• May serve as functional lead on projects for assigned application. 
• Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications.  Participate in design discussions and write functional specifications for application changes; review and revise specifications with client until agreement and signoff are achieved.
• Review business requirements with Technology team to ensure understanding of project requirements.  Prepare test plans and scripts based on functional specifications.  Manage and execute test cases verifying changes/enhancements work and perform as expected and required.
• Work with peers to determine impact application changes have on other systems.
• Participate in integrated testing as required.
• Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards.  Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.
• Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance.
• Coordinate post-implementation follow-up by getting feedback from application owners and resolving any issues resulting from implementation of application changes.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management. 
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Combined minimum of 4 years'  higher education and/or operational/business analytics experience

Proficiency with personal computers as well as pertinent software packages.

Solid problem solving skills to assist in issue resolution

Education and Experience Preferred:

Bachelor's degree

Oracle ARCS knowledge

Problem Solving / troubleshooting systems

Remains calm under pressure

Accounting / Reconciliation background

Ability to coordinate between applications and business units.

Ability to work in a team environment as well as autonomously.

Experience or subject matter expert in business with knowledge and experience utilizing application/system being supported.

Successful performance in Technology Internship

Capable of working on multiple projects of basic to moderate complexity. 

Proven understanding of applications supported with a knowledge of interfacing/integrated applications.

Ability to effectively use project management, word processing and spreadsheet applications.

Good understanding of the Bank’s application framework.

Familiarity with application development software and hardware platforms.

Proven verbal and written communication skills.

Proven organization skills

Proven time management skills

Proven lateral thinking skills.

Proven problem-solving skills

Ability to effectively present to all levels of management

Ability to work in a team environment as well as autonomously

Ability to coordinate between applications and business units

Ability to multitask for various components of moderately complex projects

Ability to recognize project milestones and delivery dates

Ability to recommend and implement solutions

Detail-oriented

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.90 - $49.84 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America