Contact Center Trainer

Location: Must be able to report into the Amherst Center in Williamsville, NY. Position will be hybrid but may require you to report 100% onsite during trainings sessions.

Hours: Must be flexible during the department hours: Monday- Friday 6am to 9pm and Sat/Sun 9am to 5pm.

Overview:  

 Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses. 

Primary Responsibilities:   

• Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business. 
• Assist in development of appropriate training materials for training classes.
• Assist with course evaluations and suggest changes.
• May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.  
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.  

Education and Experience Required:        

Associate’s degree and a minimum of 2 years related business line experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years related business line experience.

Education and Experience Preferred:

Good understanding of procedures and concepts within own discipline; Good understanding of how the team integrates with others in accomplishing the objectives of the area

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America