Overview:

Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.   

Primary Responsibilities:

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.             

• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.          

• Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners.               

• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.             

• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships. 

• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.     

• Communicate with bondholders and business partners in response to their inquiries.    

• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.       

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

• Associate's degree or equivalent work experience

• 2+ years' relevant experience

Education and Experience Preferred:

• Bachelor's degree or financial services internship             

• Financial services experience

• Securities knowledge    

• Ability to work under time constraints while maintaining accuracy

• Strong analytical skills

• Strong problem- solving skills

• Strong written and verbal communication skills

• Detail-oriented

• Strong organizational skills

• Ability to partner with various stakeholders

• Strong interpersonal skills with ability to set examples for others

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America