Partner Success Project Manager

  • Digital Insurance LLC
  • Greenville, SC
  • 1w ago
  • Full-Time
  • On-site

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Our Opportunity

We are seeking a highly organized, self-directed Partner Success Project Manager to lead HRIS and payroll system projects for existing clients from kickoff through completion. This person must be methodical, proactive, and accountable—someone who can manage multiple moving pieces, follow through on every detail, and keep projects advancing with urgency and precision.

The ideal candidate is someone who does not wait to be told what to do, communicates clearly, anticipates needs, and consistently completes work fully, accurately, and on time. This role partners closely with internal teams, clients, and vendors to deliver a high-quality client experience and successful project outcomes.

Key Responsibilities

  • Own and drive HRIS and payroll system projects from initiation through closeout, ensuring projects stay on track, on scope, and on deadline.
  • Build and maintain detailed project plans, timelines, milestones, and next steps with strong attention to detail.
  • Proactively coordinate with internal teams, clients, and vendors to remove roadblocks and keep deliverables moving forward.
  • Lead project meetings, provide timely status updates, and maintain clear communication with stakeholders throughout the project lifecycle.
  • Define objectives, deliverables, responsibilities, and deadlines so nothing falls through the cracks.
  • Ensure all assigned tasks are completed thoroughly, accurately, and with a strong sense of urgency.
  • Deliver training for new UKG clients, including system overviews, and provide training when client points of contact change.
  • Support certain implementation-related projects and complete implementation tickets as needed.
  • Provide exceptional client service by responding promptly, resolving issues efficiently, and maintaining a professional, solutions-oriented approach.
  • Research and resolve client and system issues, document special requests accurately, and maintain strong follow-up through completion.
  • Conduct post-project reviews and identify opportunities to improve processes, increase efficiency, and strengthen best practices.
  • Build strong working relationships with clients, agencies, and colleagues to reinforce a high-service, dependable partner experience.
  • Provide backup support to the Implementation team and assist with additional projects as needed.
  • Perform special projects and other work-related duties as assigned.

Ideal Candidate Requirements

The strongest candidates will demonstrate:

  • A self-managing work style with minimal need for oversight
  • Strong personal accountability and consistent follow-through
  • A methodical, process-oriented approach to project execution
  • Ability to prioritize effectively and move work forward quickly without sacrificing quality
  • Excellent organization and time management in a fast-paced environment
  • Strong judgment, responsiveness, and problem-solving ability
  • Clear, professional communication by phone, email, and in meetings
  • A bias for action and a habit of completing tasks fully—not partially or reactively
  • Ability to work independently while collaborating effectively across teams

Minimum Requirements

  • Bachelor's degree in Human Resources or another business-related field; PMP certification is a plus.
  • 3+ years of payroll processing experience required
  • 2+ years of project management experience
  • Kronos/UKG Workforce Ready experience desired
  • Proficient in MS Office, data entry, and office equipment
  • Proven facility in customer service and problem resolution in a fast-paced environment
  • Excellent organizational, planning, and prioritization skills
  • Positive and motivating interpersonal skills
  • Ability to learn new software quickly
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Ability to work onsite and attend onsite and client meetings as assigned

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in an indoor office environment.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

 

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!