Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Operational Effectiveness Coordinator is responsible for ensuring the smooth and effective functioning of training events and special projects.  Works with multiple lines of business to prepare, facilitate, monitor, and document training activities.

.

• Negotiates and manages hotel contracts for new hires and others as needed.
• Coordinates with Recruiting and the onboarding team to plan for new hire attendance to training classes.
• Coordinates attendee travel/transportation. 
• Coordinates training classes which includes itinerary, lunch, dinner and event reservations, transportation, guest speakers, security access, supplies, catering, pictures, and training room preparation.
• Reporting functions:  To include, but not limited to; training rosters, new hires, and survey responses.
• Responsible for handling expense report preparation.
• Processes and reconciles invoices and sends to Accounts Payable for processing.
• Orders and manages supplies for training.
• Orders and manages swag items and welcome kits.
• Assists with the development of PowerPoint presentation decks/materials for meetings.
• Updates training policies and creates training procedures.
• Updates contact lists and emails distribution lists.
• Sends out post course surveys.
• Manages virtual new hire onboarding training schedule & coordinates with  key department presenters/organizers.
• Schedules on-site team events and luncheons.
• Pulls performance matrix numbers and creates PowerPoint documents and materials as needed.
• Performs related duties as assigned by management.

Education and Experience

• High School diploma or equivalent.
• 5+ years of administrative experience.
• 2+ years of mortgage industry experience.

• Excellent communication skills with ability to build rapport across organization with peers, subordinates, and supervisors, both written and verbal.
• Excellent organization skills.
• Excellent computer and Microsoft Office skills.
• Strong customer service orientation.
• Ability to multi-task, prioritize and manage time.
• Self-starter with initiative, strong organizational skills, project management skills, sound decision making and   leadership's skills, leads by example, problem solver.
• Ability to work autonomously under minimal supervision.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection