Mercedes-Benz of Ann Arbor

Drive Excellence

Are you ready to represent one of the world’s most prestigious automotive brands? Mercedes-Benz of Ann Arbor is looking for a high-performing Service Advisor who thrives in a luxury dealership environment and is passionate about delivering an exceptional customer experience.

Why Work With Us?
At Mercedes-Benz of Ann Arbor, you’ll be part of a team that values precision, professionalism, and premium service. Working at a luxury store means you’ll engage with discerning clients, high-end vehicles, and a brand that sets the standard for automotive excellence.

What You’ll Do Every Day:

• Be the Bridge Between Customer and Technician
  Ensure clear communication of customer concerns and technician recommendations, creating a seamless service experience.

• Craft Accurate Service Estimates
  Calculate costs for parts, labor, and deductibles to provide transparent and trustworthy pricing.

• Manage Repair Orders with Precision
  Prepare and process ROs, obtain approvals, and maintain accurate records in our service database.

• Deliver Insightful Vehicle Consultations
  Explain inspection results and recommend additional services with confidence and clarity.

• Navigate Warranty Administration
  Handle manufacturer warranty claims for qualifying repairs with attention to detail.

• Keep Customers Informed and Engaged
  Share service specials, timelines, and expenses to ensure customers feel valued and informed.

What You Bring to the Team:

• Minimum of 3 years Premium Brand Service Advisor Experience

• German Luxury Brand Experience highly preferred with CDK Experience

• Basic mechanical understanding of an automobile

• A team player who is focused on providing exemplary customer service

• Acceptable driving record and a valid driver's license in your state of residence

Ready to Elevate Your Career?
If you’re driven to succeed in a luxury automotive environment and want to be part of a team that values excellence, apply today and take the next step with Mercedes-Benz of Ann Arbor.

Apply Now – Your Future Starts Here.