Job Details

The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the TJU system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Job Description

Summary
The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the TJU system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Job Duties

• Supervise and professionally develop the Business Process Analyst and Recall Administrators. Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development.
• Develop a policy/process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders. Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team.
• Oversee the end-to-end recall management process. Conduct tracking and facilitate documentation of all recall activities. Identify and develop recall management response processes and policies; adapting to any new software or technologies.
• Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program. Communicate recall management information to internal and external key stakeholders.
• Prepare SCM budget with assist from SCM Executive leadership. Review monthly reports for expense variances. Report monthly to SCM Executive leadership unreasonable variances.
• Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization’s processes. Develop and monitor key performance indicators (KPIs) to measure the recall management program’s effectiveness and efficiency. Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

Minimum Qualifications

• Bachelor’s Degree in related field
• 4 years in business process-related roles; preferably within a supply chain environment.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in process mapping and modeling tools (i.e., Microsoft Visio).
• Strong analytical skills and experience with data analysis tools (i.e., Excel, SQL, Tableau).
• Outstanding communication and interpersonal skills, with the ability to work effectively with diverse teams
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

Preferred Qualifications

• Master’s Degree in related field
• ICGB - Certified Lean Six Sigma Green Belt - International Association for Six Sigma Certification

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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