Job Details

Monday-Friday - 9A-5P
Can eventually be hybrid after probationary period

The IMPACT Site Lead oversees the implementation and daily operations of a clinical screening program at Jefferson Philadelphia area Emergency Department(s). Current clinical screenings include HIV and Hepatitis B & C, with potential for expansion. This role is responsible for supervising navigator duties, coordinating patient follow-up, managing and aggregating screening and outcomes data, supporting on-site screening activities to ensure timely linkage to care and partner services, and contributing to overall program quality improvement. The Site Lead directly supervises IMPACT Patient Navigator(s), providing day-to-day oversight, guidance, and support. The Site Lead works closely with the IMPACT Patient Navigators, Data Analyst, clinical teams, and community partners to maintain high-quality data collection and support continuity of care for patients identified through screening. Additionally, this role provides leadership to ensure consistent workflows, performance accountability, and alignment with program goals.

Job Description

Essential Functions:

• Conduct follow-up outreach for screened patients, with a focus on those who screen positive, to support communication of results, confirm next steps, and facilitate timely linkage to care.

• Manage and oversee day-to-day data collection, including screening volume, results, patient demographics, linkage-to-care activities, medical care engagement, and referrals to internal and external partner services. Ensure accuracy, completeness, and compliance with program and funder requirements.

• Troubleshoot workflow challenges and collaborate with other Site Leads and program staff on program improvement initiatives.

• Collaborate with other IMPACT teams to ensure coordination of initiatives, sharing of best practices, and identification of new opportunities.

• Supervise up to 2 IMPACT Patient Navigators, who conduct bedside screening and education, by providing day-to-day oversight, guidance, and support.

Additional Responsibilities:

• Coordinate with social work, care navigators, service line leads, clinical teams, and specialty programs (e.g., oncology, infectious disease, hepatology, pulmonary), among others, to ensure patients with positive results are successfully connected to medical care and recommended follow-up services.

• Track, trend, and analyze site-level screening and outcomes data to monitor program performance, identify gaps or opportunities for improvement, and support quality improvement efforts.

• Support preparation of regular site-level data reports and summaries for internal stakeholders, service line leadership, and external funders, as required.

• Maintain regular communication with IMPACT staff and other relevant stakeholders.

• Attend scheduled staff meetings and trainings and participate in discussions.

• Operate with a high level of independence, as staff will often be working with limited team members onsite across Enterprise locations.

• In many locations, this will be a new workflow that requires ongoing attention to achieve clinical staff buy in and partnership. This staff member will play a critical role in building relationships and influencing buy in.

• Apply cultural humility in interactions with clients and staff. Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Deliver exceptional service and resolve every transaction with the highest level of professionalism, ensuring a patient experience that reflects our unwavering commitment to efficient and effective care connections.

• Demonstrate dedication to service excellence and consistent follow-through.

• Flexibility to take on new duties as needed.

Competencies:

• Strong communication and interpersonal skills, with the ability to engage with diverse populations

• Comfort with public speaking

• Proficiency in use of Microsoft Word, Excel, and email required

• Database management experience required

• Experience in supervisory role preferred

• Familiarity/proficiency with applications such as EPIC, REDCap, and basic statistical packages (SPSS, SAS, STAT) preferred

• Bilingual skills (English, Spanish) preferred

• Phlebotomy experience preferred

Minimum Education and Experience Requirements:

• A Bachelor’s degree required, and preferred that the degree be in public health, medicine-related track, health education, nursing, social work, healthcare administration, or a related field.

• Preferred Master’s degree, particularly in nursing, social work, public health, or a related field

AND

• At least 1 year of experience working in a clinical environment (including as volunteer/intern).

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

132 S 10th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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