Job Description

Fragomen’s New York Office is seeking a Client Services Manager, with extensive experience in business immigration, to assist in the management of one of the firm’s marquee clients and take on substantial team leadership duties. The ideal candidate will have 10+ years of experience in people, operational and client management, as well as strong communication and reporting skills. 

A position as a Fragomen Client Services Manager gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

We are seeking a Client Services Manager with a consultative mindset and the desire to put the client first and consistently exceed expectations. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

How will you make a difference as a Client Services Manager at Fragomen?

Client Service Delivery

• Partner with our clients to understand their business and culture
• Use a client-first mindset to drive the objectives of the client’s business and immigration program
• Identify opportunities for business process efficiencies
• Facilitate communication and engagement between the client and practice teams
• Ensure adherence to client timelines, protocols, and SLAs (Service Level Agreements)

Project Management, Strategy & Innovation

• Partner with clients to develop and execute  program management objectives
• Advise clients on strategic issues related to service delivery and immigration compliance and risks
• Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends
• Collaborate with clients and colleagues to launch innovative solutions to immigration challenges
• Play an active and central role in the implementation and management of projects
• Guide clients to continuously improve and optimize their immigration policies and programs
• Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients

Business Development & Account Growth

• Identify and develop business opportunities with new and existing clients.
• Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes

Training & Knowledge Management

• Leverage the Knowledge resources of the firm to develop training plans and presentations on immigration trends, compliance obligations, and immigration systems for internal practice teams and clients

Leverage your valuable skills and experience to make an impact at Fragomen:

• Bachelor’s degree or equivalent experience
• 10+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function managing a high volume caseload
• Expert and up-to-date knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knowledge of client processes
• Extensive use of case management and billing systems
• Experience corresponding with clients directly on case processing and other procedural matters
• Experience managing multiple projects concurrently, including high volume projects executed within defined timeframes.
• Ability to prioritize own work and team's work and take on multiple projects
• Experience managing multiple direct reports
• Excellent attention to detail
• Strong written and oral communication skills
• High EQ and ability to translate complex subject matter into an actionable solution
• Strong experience with Microsoft Office 365, including advanced proficiency with Excel, and must be very comfortable with innovative technology
• Strong ability to understand the client and their business to provide outstanding service
• Inspire, motivate, and lead direct reports and other members of the team

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

Compensation:

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

$114,000.00 - $128,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.