SciMed Asia – A Member of PHC Group is a leading player in the fast-growing global life sciences, healthcare equipment and supply industry. Located in Singapore with distribution networks in India and APAC, we specialized in distributing products and solutions for laboratories in the market segments of life sciences, clinical diagnostics and pharmaceuticals.

We are searching for individuals who embrace challenges, enjoy learning, freely share their knowledge and experience, and share our commitment to quality customer service. We are looking for keen individuals who are passionate about joining the healthcare/life science industry.

Job Responsibilities

• Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.

• Promptly following up on service requests and providing customer feedback

• Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations through CS and internal service records in a timely manner. Write service reports and document all maintenance and repair work.

• Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.

• Utilizing the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations

• Identifying and participating in sales opportunities such as new contracts or contract renewals

• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.

• Possess some basic IT related experience.

• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.

• Experience in troubleshooting and responding to customer concerns.

• A valid driver’s license 2/3 is advantages and willingness to travel for service training (as and when opportunities arises)

• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook

• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customer’s site.

Working Conditions

• Working in the area of laboratories, schools, and hospitals.

• Outdoor work environment depending on equipment location at customer's site.

YOUR APPLICATION:

SciMed offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES:

SciMed does not accept unsolicited third party resumes.