At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Store Manager SUMMARY

• Responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests.
• Uses elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life.
• Develops and promotes a sales culture by creating individualized and complete solutions for every guest.
• Provides outstanding guest service experiences through professional conduct and shared passion for gaming.
• Supports the overall store environment to meet/exceed sales and profit.
• Ensures products are easy to see and buy.
• Builds sales by sharing product and gaming knowledge with guests.
• Provides a clean, organized environment in which to shop.
• Grows guest loyalty and repeat business.
• Supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service:
  • Promptly greet guests.
  • Respond to guest questions/concerns quickly, effectively, and courteously.
  • Assist guests with meeting their video gaming needs.
  • Inform guests of special promotions.
  • Recommend additional items as appropriate.
  • Apply all selling behaviors during every transaction.
  • Thank every guest for shopping at GameStop.
  • Prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Promptly and accurately process guest purchases/return transactions using POS system.
• Respond to guest comments or questions in person or on the phone.
• Promote GameStop’s unique guest benefits (e.g., reservations, trade-in, Pro Rewards).
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working independently.
• Communicate regularly with store associates and District Manager.
• Set guest service expectations and train associates in all job responsibilities.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates per guidelines, ensuring breaks and meals are accounted for.
• Supervise staffing levels to ensure optimum guest service.
• Approve payroll, enter paid time off, make time edits, and verify pay accuracy.
• Provide timely and appropriate recognition and feedback; input written feedback into Workday/HR system.
• Ensure all areas of the store are neat, clean, organized, and merchandised per guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock/restock merchandise, and organize sales floor.
• Protect company assets through inventory control and loss prevention practices.
• Lead store team in meeting/exceeding sales, profit, and shrink goals.
• Complete administrative and operational duties necessary to goal achievement.
• Count, balance, and reconcile daily business transactions in POS system.
• Ensure closeout paperwork and bank deposits are completed accurately.
• Verify shipments, record discrepancies, and conduct merchandise counts.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; report injuries promptly.
• Maintain store records/files neatly and ensure manuals are up to date.
• Form professional partnerships with military personnel (for stores on military bases).
• Consistently adhere to GameStop policies and procedures.

QUALIFICATIONS

• Must provide proof of identity and eligibility to work in the U.S.
• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Demonstrate clear verbal and written communication and listening skills.
• Work independently and as the head of a team to perform all tasks.
• Meet leadership performance expectations (attendance, appearance, safety, respectful workplace).
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
• Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.
• GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
• GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay: