Initial Posting Date:

11/24/2025

Application Deadline:

12/01/2025

Agency:

Department of Fish and Wildlife

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Public Service Representative 3 (Customer Service Representative)

Job Description:

Help the Oregon Department of Fish and Wildlife fulfill its mission: To protect and enhance Oregon's fish and wildlife and their habitats for use and enjoyment by present and future generations.

We are hiring for one full-time, permanent position located in Salem, Oregon.

What you will do:

In this position you will deliver high-quality customer service to the general public by responding to inquiries regarding fish and wildlife licenses, regulations, and agency services in a professional, courteous, and timely manner. This will be done through email, phone, and in-person contact.

You will also provide user support to license agents on the statewide Electronic License System (ELS), and support for various agency activities and obligations.

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required.

For a full review of the position details, duties, and working conditions, please review the position description located here.

Note: Be sure to clearly describe how you meet the minimum qualifications and desired attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process; this is determined based upon detailed work and education history.

WHAT WE ARE LOOKING FOR

Minimum Qualifications

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes

• Experience working in a fast-paced office with multiple priorities

• Experience using Microsoft products: Word, Excel, PowerPoint, and OneNote/OneDrive

• Experience using Adobe Acrobat Pro

• Experience using Outlook email and calendar

• Knowledge of technical/biological terminology and ORS/OAR language

• Experience and/or exposure working with fish and wildlife.

• Experience in providing good customer service to variety of staff and members of the public.

Application Details and Instructions 

• Your application helps determine your starting salary. Be sure it accurately and thoroughly reflects your skills, experience, and education even if you don’t believe it directly relates to the position. We cannot accept any additional application materials submitted after the application deadline.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill other vacancies as they occur.

• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

• Reasonable accommodations for interviews will be provided upon request to individuals with disabilities.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.

• First time applying to the State of Oregon? Consider utilizing a WorkSource Oregon Resource event!

• If you are experiencing difficulty applying for this position or have questions, please contact the ODFW Human Resources office at 503-947-6051.

Benefits of Joining Our Team

The Department of Fish and Wildlife (ODFW) is dedicated to cultivating a diverse and inclusive workforce as we strive to represent and better serve our neighboring communities. Our most important asset is our employees, and each person brings unique, different, and important contributions to the workplace and community we serve. With Oregon’s changing demographics, a workforce that reflects this change will make us stronger and create an opportunity for better decision making.

Additional benefits include:

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• Advancement and learning opportunities that will help grow your career with the State of Oregon.

• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

Additional Details:

• The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement. Pay and benefits on all job listings may change without notice.

• Finalists are subject to a criminal history check. Adverse background information may disqualify you from further consideration.

• Within three days of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming authorization to work in the United States. ODFW participates in E-Verify. ODFW is not able to support VISA sponsorships.

• Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation

The Oregon Department of Fish and Wildlife is an Equal Opportunity/Affirmative Action Employer