SUMMARY

Great leadership isn’t just about managing teams—it’s about setting a vision, shaping culture, and driving real change. At Rochester Regional Health (RRH), we’re redefining APP leadership across acute, hybrid, and ambulatory care. We need a strategic, high-impact leader to help shape the future.

The Service Line Manager for Advanced Practice Providers within Urgent Care will work with healthcare providers, nursing and operational leadership to assure the delivery of state of the art clinical care. With that, he/she will operationalize the core RRH values by developing and sustaining an environment which supports excellence in the Advanced Practice Provider (APP) clinical practice and the care of the patients. Facilitating both clinical education and clinical investigation to advance the art and science of professional practices and promoting the professional development of APP workforce across RRH are also responsibilities for the Service Line Manager.

ATTRIBUTES

• Collaborative, professional and adept at conflict resolution
• Excellent communication and interpersonal skills
• Master of Science in Nursing or Bachelors of Science in Physician Assistant Studies
• Advanced Practice Provider with current licensure in NYS
• Nationally Board Certification
• Previous experience in a leadership role

RESPONSIBILITIES

• Clinical Practice: Develops, disseminates, enforces and maintains standard APP best practices, projects, programs, policies and guidelines. Continuously reevaluates the effectiveness of the APP workforce staffing models. Makes changes as indicated. Participates on committees, task forces, interdisciplinary and interdepartmental forums that are concerned with patient care the APP practice. Supports and participates in educational and research programs of the RRH affiliates.
• Leadership: Demonstrates the core values of all leadership positions: open communication, mutual respect, and collaboration. In collaboration with healthcare provider, nursing and operational leadership, facilitates optimal scheduling and cross department workforce sharing and optimization. Demonstrates leadership and influences other in both the internal and external environments to promote optimal care to individual patients and optimal health care services to the public,
• Professional Development: Communicates and models RRH values for patient care, clinical education and clinical investigation. Oversight of orientation and on-boarding of newly hired APPs. Assures the on-going development of programs and provides support for all APP staff, novice to expert, to learn the skills required for their role and for their continued professional development. Assists staff to integrate their professional goals with those of the institution
• Finance: Collaborates with operational leadership to prepare, monitor, and maintain approved budget in relation to APP salary and wage budget, clinical supply and expense operating budget and clinical capital equipment budget. Is knowledgeable about issues in health care economics that directly or indirectly affect cost/quality assessment.

EDUCATION:

BS, MS: Advanced Practice Nursing

LICENSES / CERTIFICATIONS: 

NP - Nurse Practitioner Certification - New York State Education Department (NYSED), PA-C - Certified Physician Assistant - National Committee on Certification of Physician Assistants (NCCPA)

PHYSICAL REQUIREMENTS:

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$100,000.00 - $150,000.00Rochester14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.