About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains two headquarters in Overland Park, Kansas, and Farmington Hills, Michigan.

With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:

Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork

General Summary

The Commercial Sales Specialist will be responsible for connecting and engaging with new and existing Commercial customers inside the store and at the Commercial Sales Desk, which is designed, merchandised, and marketed to appeal to our Commercial customers. The Commercial Sales Specialist will partner with the Commercial team to maintain our customer relationships through responsiveness, communication, collaboration, and teamwork. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal – driving Commercial sales. This role will report directly to the General Manager and have a dotted line to the Commercial team.

Essential Duties and Responsibilities

• Make sales to Commercial customers inside the store and ensure they are correctly rung out through the Commercial register at the Commercial Sales Desk.
• Maintain daily contact with multiple Commercial customer contacts via email, phone, and in-person.
• Communicate daily with the Commercial team via phone, texts, emails, and in-person.
• Coach, lead, and train all in-store associates to understand, identify, and properly engage with Commercial customers to highlight our value propositions and overall capabilities, in order to drive Commercial sales within the store.
• Properly enter new Commercial customer profiles into the system.
• Walk the sales floor to engage with Commercial customers while they’re shopping.
• In partnership with the Commercial team, order and stock products that are in high demand by Commercial customers.
• Provide product stocking recommendations based upon communications with Commercial customers regarding their current and future needs.
• Communicate sourcing opportunities to the Commercial team.
• Pull products and fulfill Commercial customer orders on the website. Consistently work to help customers place their own orders on the website, as they are able.
• Provide website support for Commercial customers and partner with the Commercial team to optimize current website accounts – Shopping Lists.
• Perform Commercial customer deliveries.
• Create Purchase Orders in collaboration with the Commercial team.
• In partnership with the Commercial team, use sales reporting and customer data to identify and target specific customers who represent opportunities for sales growth.
• Be a resource for Commercial customers who have questions about product availability, delivery, lead time, product use, and substitutions.
• In partnership with the Commercial team, attend in-person meetings with Commercial customers at their place of business, when appropriate.
• Review online store orders for possible Commercial customer opportunities.
• Provide a weekly recap to celebrate the wins and associate recognition.
• Additional duties and responsibilities as needed and assigned. 

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our absolute best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE – We recognize that we are blessed to be in the business of serving others.
• HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing

that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• Must pass a Motor Vehicle Report.
• Must be able to lift up to 50 lbs.
• Clear understanding of sales operations, commercial/B2B sales, retail operations, and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolution abilities.
• Able to foster teamwork and collaboration.
• Can motivate others, both internally and externally, to perform enthusiastically.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Microsoft Suite – Excel, Word, PowerPoint, and Outlook.
• Ability to work independently.
• Must be available 40 hours a week, Monday–Friday, during the day shift.

Compensation Details

$18.00 - $20.00 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.