Detail Assistant (HYBRID)

  • Zale Delaware, Inc.
  • Support Center - Akron, OH
  • 7mo ago
  • Full-Time
  • Hybrid

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Detail Assistant plays a key administrative and analytical support role within the Merchandising Department, ensuring the accurate setup and maintenance of product information across internal systems. This position is responsible for data integrity, system updates, reporting, and cross-functional coordination to support seamless operations. The Detail Assistant contributes to process improvement and supports key merchandising functions through effective communication, documentation, and project support.

KEY RESPONSIBILITIES:

Administrative & Operational Support

  • Maintain and update the Purchase Order Log on a weekly basis to ensure data accuracy and reporting integrity

  • Perform daily audits within the Inventory Management System to identify and resolve discrepancies related to purchase orders, pricing, and product records

  • Coordinate and track the execution of purchase orders across departments, ensuring timely processing and issue resolution

  • Manage internal documentation, departmental records, and digital files to support organizational compliance and efficiency

  • Prepare and support meeting materials for executive-level and cross-functional team reviews

Data Management & Reporting

  • Enter and validate SKU-level data, including product attributes, cost, and pricing details in merchandising systems

  • Update and maintain regular reporting to support category performance analysis and departmental KPIs

  • Monitor and reconcile physical inventory records, ensuring accuracy between systems and physical counts

  • Support the management of internal tools and templates used across the merchandising department

Cross-Functional Communication

  • Serve as a liaison between merchandising, operations, distribution, and finance to ensure alignment on timelines, product data, and order execution

  • Work collaboratively with internal teams such as AP, QA, and Ecommerce to support product setup and digital readiness

  • Assist in facilitating internal processes by ensuring the timely flow of information across departments

  • Support special projects and seasonal initiatives that require analytical tracking, documentation, or operational coordination

POSITION QUALIFICATIONS:

  • Bachelor’s Degree and/or job-related experience

  • Demonstrate effective problem-solving skills

  • Strong verbal and written communication skills 

  • Team Player 

  • Detail oriented 

  • Effective time management and organizational skills 

  • Microsoft Office Suite 

  • Ability to be metal free and work in a metal free environment, when necessary, based on security policy 

  • Ability to work in the Akron, OH office and remote as required

BENEFITS AND PERKS:

  • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered

  • Fertility Benefits, with a max of $15,000, for participants in the U.S. medical plans/prescription plans

  • Generous 401(k) matching after just one year to help secure your financial future

  • Ample paid time off, plus seven holidays to recharge and unwind

  • Exclusive discounts on premium merchandise just for you

  • Dynamic Learning & Development programs to support your growth