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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Manager,  Technology Delivery & Analysis

Locations: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY:

The Manager, Technology Delivery & Analysis plays a critical role in bridging business priorities with technical delivery. This role is responsible for leading and developing a team of Business Analysts and Systems Analysts, ensuring high-quality requirements, documentation, and testing standards across both product and project initiatives. In addition to providing oversight, the Manager is also very hands-on acting as the lead Analyst on key initiatives. The role partners closely with business leaders, IT, and vendor partners to align strategy, define scope, requirements and deliver solutions that support customer-facing digital platform and supporting business systems.

RESPONSIBILITIES:

Leadership/Management

• Recruit, orient, mentor, and train Business Analysts to build a strong, versatile team
• Establish, evolve, and enforce standards for documentation, testing, and analysis deliverables
• Ensure strategic goals and business vision translate into actionable business requirements and technical solutions
• Build, grow, and maintain trusted relationships with business leaders, IT partners, and vendors
• Foster deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes
• Leverage AI for knowledge management, requirement validation, and predictive risk analysis.
• Partner with architects to explore how AI, automation, and data analytics can improve delivery.
• Coordinate staffing and resource allocation across project teams, balancing priorities and capacity
• Lead and develop high-performing teams across both product and project initiatives
• Build and maintain a centralized repository of knowledge resources to ensure continuity and consistency
• Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes
• Lead RFP processes by documenting requirements, coordinating vendor demos, and facilitating evaluation activities

Implementation

• Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence
• Act as Systems Analyst on designated product teams, bridging business and technical perspectives
• Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams
• Incorporate Product Thinking among analysts, move from writing requirements to shaping digital experiences and business outcomes.
• Provide oversight and mentorship to BAs during implementation phases
• Leverages AI-powered knowledge management for efficient documentation and continuity.
• Guides adoption of AI solutions to unlock new efficiencies and innovation in digital delivery.
• Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects
• Ensure the timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards
• Align requirements, priorities, and dependencies with cross-functional teams and stakeholders
• Identify and proactively escalate risks or blockers impacting project progress

Strategy & Planning

• Partner with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts
• Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies
• Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility, and effort

POSITION QUALIFICATIONS:

• Bachelor's degree in computer science, information technology or equivalent experience
• Agile/Scrum certification is desired
• Cloud or Data Analytics certification is a plus
• 8-12+ years of experience in related field
• 4+ years of leadership/management experience of a similar technical
• Personal Attributes:
• Strategic Thinker – aligns business vision with practical technical solutions
• Analytical & Detail-Oriented – ensures accuracy in requirements and testing
• Collaborative Leader – builds strong teams and cross-functional relationships
• Strong Communicator – bridges technical and business perspectives effectively
• Adaptable & Resilient – thrives in changing priorities and high-pressure situations
• Mentor & Coach – develops team talent through guidance and feedback

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!