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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

IT Manager, Merchandising Solutions Delivery

Locations: Dallas, TX, or Akron, OH (Hybrid)

POSITION SUMMARY:

This Manager role requires a highly self-motivated professional with the drive, resilience, and aspiration to excel in a dynamic, transformational environment. The ideal candidate will bring strong technical expertise and prior experience as a strategic leader delivering complex large-scale system implementations. Success in this performance-driven role demands initiative, persistence, and a strong sense of ownership. The Manager will be responsible for transformation initiatives for Merchandising and Inventory systems and processes.  This is an opportunity to thrive in a high-profile role with meaningful exposure to executive leadership across Technology and business partners driving business objectives and supporting strategic priorities.

RESPONSIBILITIES:

• Manage and lead a high-performing diverse technical team and deliver performance feedback, coaching and mentoring.
• Encourage teamwork at all levels and cross-functionally.
• Maintain and develop staff by orienting, and training employees; develop personal growth opportunities.
• Grow and maintain relationships with business leaders and customers at all levels in the organization.
• Maintain quality of service by establishing and enforcing team standards.
• Actively manage relationships with all related vendors.
• Serve as technical point of escalation in one or more of managed technologies.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies.
• Complete projects by coordinating resources and timelines with various departments.
• Manage support activities to ensure that service level agreements are met or exceeded.
• Ensure that the health and efficiency of Signet’s technical assets are maintained and continually improved.
• Identify, evaluate, and collaborate with stakeholders regarding opportunities for improvement and provide constructive suggestions for change.
• Identify and alert management of problems that will impact progress on projects and other activities.
• Recommend information technology strategies for business growth, system performance, security, and other system enhancements by maximizing functionality of existing technologies and providing recommendations for upgrades as needed.
• Proactively research ways to improve efficiency, thus increasing productivity and ease of use for internal customers.

POSITION QUALIFICATIONS:

Education Required: Bachelor’s degree, or equivalent experience. 

Years of Job-Related Experience Required: 

• 8+ years of experience in related field.
• 6 - 10 years of leadership/management experience with technical system transformational focus
• Retail industry knowledge required. (Ex. merchandising, inventory management, replenishment, forecasting)
• Preferred background in Oracle Retail applications; Experience with other retail enterprise software strongly considered.

Technical/Other Skills Required: 

• Oracle database, PL/SQL, Unix scripting
• Listening, verbal and written communications skills with the ability to translate information into understandable terms to a variety of audiences.
• Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement. 
• Motivated and competent to contribute appropriate time and effort to work needing attention. 
• Attentive to detail with focus on accurate and timely results. 
• Organized and able to prioritize tasks, responding effectively to competing needs. 
• Attentive and reactive to customer needs and concerns. 
• Strong customer service orientation. 
• Able to contribute to team effort and individual achievement.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!