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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Product Analyst DO III

Location: Remote

POSITION SUMMARY:

The Product Analyst partners closely with Product Managers, Designers, and Engineers to support the development and enhancement of Signet’s Ecommerce websites (Kay, Jared, Zales, Banter, Peoples, H Samuel, Ernest Jones). This role is focused on research, analysis, and execution of product initiatives that improve customer experience, drive measurable business outcomes, and align with brand differentiation goals.

The role blends analytical rigor, technical expertise, and product ownership. Success in this role is about clearly defining user stories and acceptance criteria, validating delivered functionality, and using data to measure and inform product decisions. The right candidate will bring comfort with analytics, content management, front-end technologies, and Agile delivery practices.

RESPONSIBILITIES:

• Analyze customer and site data (e.g., Medallia, CSAT/NPS, Adobe Analytics) to identify trends, friction points, and opportunities for brand-specific enhancements
• Conduct research on user stories and requests to define requirements, dependencies, and expected benefits
• Measure, track, and report results from completed initiatives against KPIs such as engagement, conversion, and customer satisfaction
• Translate business needs into epics, features, user stories, and acceptance criteria
• Collaborate with the Design team to ensure brand-specific identity and intent are reflected in solutions
• Provide technical input on CMS capabilities, front-end theming (CSS, tokens, styles), and integration considerations
• Participate in backlog refinement, sprint planning, demos, and retrospectives; help prioritize sprint work with the Product Manager
• Validate delivered functionality through manual/functional testing and coordinate with QA to ensure requirements are met
• Partner with engineers to clarify requirements and explore technical tradeoffs
• Assist in the development and execution of product demonstrations with stakeholders to ensure successful launch

POSITION QUALIFICATIONS:

• Bachelor’s degree required; technical or analytical field preferred
• Certifications a plus
• Minimum of 2 - 4 years in a Business Analyst, Product Analyst or Product /Project Management role
• Customer-focused mindset with proven ability to translate insights into actionable product requirements
• Experience in Agile delivery, design thinking practice and sprint planning
• Familiarity with front-end technologies (HTML, CSS, design tokens) and content management systems
• Experience in using industry standard Agile tools – Jira, Confluence, et al.
• Strong written and verbal communication skills; able to bridge business and technical teams

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!

The salary range for this opportunity is $67,000 - $90,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.