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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Workforce Management Analyst partners closely with Store Operations and Brand teams to deliver actionable insights through advanced reporting, analytics, and labor standards management. This role develops, automates, and maintains workforce reports, dashboards, and labor standards to drive strategic decision-making and operational efficiency.

Experience in multi-unit, multi-brand retail workforce management (WFM) environments is highly preferred. Expertise with analytics tools such as Cognos, Alteryx, SQL, Tableau, Power BI, and Advanced Excel is also highly valued, along with familiarity in workforce management and HR systems such as Reflexis/Workcloud, Kronos/UKG, SAP, and Workday.

The ideal candidate will leverage these tools to provide accurate headcounts, monitor labor trends, maintain labor standards, and identify opportunities for process and technology improvements across multiple brands and locations.

KEY RESPONSIBILITIES:

• Develop and deliver comprehensive workforce analytics and reporting by integrating data from multiple HR, workforce management, and operational systems to track and interpret headcount movements such as hiring, promotions, terminations, and internal transfers across diverse retail brands and geographic locations

• Maintain and continuously improve labor standards by ensuring data compliance and accuracy in workforce planning processes, supporting consistent application across all business units and aligning with evolving organizational needs

• Utilize advanced analytics tools—including SQL, Alteryx, Power BI, Tableau, Cognos, and Excel—to automate reporting workflows, standardize dashboards, and optimize the delivery of workforce insights, ensuring scalability, consistency, and real-time decision-making support

• Ensure data integrity, quality, and reliability across all workforce datasets and analytics outputs, delivering actionable insights to executive leadership, HR, and Operations stakeholders in a timely and accurate manner

• Act as a subject matter expert in labor analytics and reporting, advising cross-functional teams on data best practices, labor standards interpretation, and performance benchmarking, while contributing to the development of internal analytical capabilities

• Lead and support technology and process optimization initiatives by implementing, enhancing, and integrating workforce management and HR systems such as Reflexis/Workcloud, Kronos/UKG, SAP, and Workday to streamline labor reporting, improve planning accuracy, and increase operational efficiency

• Define, align, and standardize key people analytics metrics and labor standards in collaboration with Workforce Management (WFM), Operations, and Brand Teams to ensure consistency across all reporting platforms and support strategic labor planning efforts

• Build strong relationships with cross-brand leadership to understand business goals, deliver impactful presentations, and advise on workforce trends, ensuring data-driven decisions through clear communication of analytics findings and labor insights

POSITION QUALIFICATIONS:

• Bachelor's degree or equivalent experience with a minimum of two years of experience in retail or related field, ideally including project management and systems knowledge

• Strong working knowledge of retail store systems, policies, and procedures

• Demonstrated ability to manage, prioritize, and execute multiple projects simultaneously while providing clear verbal and written recommendations to management

• Highly proficient in Microsoft Office suite, with the ability to leverage these platforms for reporting, collaboration, and analysis

• Excellent verbal, written, and presentation skills, with a proven ability to build and maintain positive relationships across various levels and functions within and outside the organization

• Detail-orientated with strong organizational skills and the ability to apply innovative, critical thinking to solve complex problems efficiently

BENEFITS AND PERKS:

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered

• Fertility Benefits, with a max of $15,000, for participants in the U.S. medical plans/prescription plans

• Generous 401(k) matching after just one year to help secure your financial future

• Ample paid time off, plus seven holidays to recharge and unwind

• Exclusive discounts on premium merchandise just for you

• Dynamic Learning & Development programs to support your growth

The salary range for this opportunity is $75,000- $90,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors