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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

REMOTE Opportunity
OR
HYBRID Opportunity in Northeast, OH or DFW, TX

We’re looking for a Voice of the Customer (VOC) Senior Analyst to play a key role in transforming customer feedback into actionable insights that shape business strategy across all touchpoints.

On the technical side, you’ll manage Medallia data sources — cleaning, enriching, and automating outputs into Tableau for analysis — with a strong emphasis on SQL and tools like Tableau Prep (and ideally, Alteryx). More importantly, you’ll partner with Marketing Analytics, Consumer Analytics, Omnichannel Analytics, and other stakeholders to connect VOC data with complementary insights, creating a holistic customer story that guides recommendations and strategic decisions across the business.

Responsibilities

• Partner across analytics functions (Marketing, Consumer, Omnichannel) and business stakeholders to enrich VOC data with broader insights

• Build a holistic view of the customer journey, identifying pain points, motivations, and behaviors across all touchpoints

• Analyze sentiment and feedback to uncover trends and opportunities for root cause analysis

• Quantify impact, prioritize insights, and translate findings into business recommendations

• Create compelling visualizations and clear narratives to influence decision-making at all levels

• Contribute to evolving the VOC platform roadmap to ensure data quality and strategic alignment

• Manage back-end support of Medallia data sources using SQL to clean, join, and enrich data

• Use Tableau Prep (and potentially Alteryx) to structure and prepare data pipelines

• Automate survey data outputs into Tableau for reporting and enterprise-wide analysis

Qualifications

• Bachelor’s degree

• 2+ years of experience in Voice of the Customer analytics, customer insights, or digital/enterprise analytics

• 2+ years of experience with Medallia and 1+ year(s) with SQL

• Proficiency in Tableau (including Tableau Prep) and Excel for visualization and reporting

• Strong analytical skills with the ability to identify patterns and connections in data

• Ability to understand and interpret databases and back-end data systems

• Strong presentation and storytelling skills, both written and verbal

• Passion for amplifying the voice of the customer to drive strategy

• Experience with Alteryx for data preparation and automation

• Experience collaborating across multiple analytics functions (Marketing, Consumer, Omnichannel)

Benefits & Perks

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays.
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

The salary range for this opportunity is $73,000.00 – $90,000.00. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.