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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

JOB SUMMARY:

The Product Manager for Customer Unification & Profile Management plays a pivotal role in managing initiatives focused on unifying customer data and optimizing profile management strategies. This position involves the development and execution of a strategic roadmap to enhance data integration, identity resolution, and profile activation, contributing to the organization’s customer data platform goals. The ideal candidate will possess strong leadership skills, a deep understanding of customer data management, and experience working in MarTech environments. This role includes managerial responsibilities and requires close collaboration with cross-functional teams.

KEY RESPONSIBILITIES:

Strategic Roadmap Development:

• Develop and execute a comprehensive strategic roadmap for customer unification and profile management initiatives in partnership with marketing and digital/IT teams.
• Align projects with the broader organizational goals, focusing on enhancing data integration, identity resolution, and profile activation.

Product Management and Development:

• Lead the product lifecycle from ideation to deployment, including requirement gathering, prioritization, and roadmap creation for customer unification initiatives.
• Define product vision and strategy that leverages cutting-edge technologies to solve complex data management challenges.

Requirement Translation and Prioritization:

• Capture and translate business needs into detailed product and technical  requirements, ensuring clarity and alignment with strategic objectives.
• Prioritize product backlog based on business value, impact, complexity, and strategic alignment, balancing input from various stakeholders.

Stakeholder Engagement:

• Regularly engage with cross-functional teams, stakeholders, and executive leadership to communicate product strategies, progress, and outcomes.
• Facilitate workshops and meetings to refine requirements and ensure all perspectives are considered in product decisions.

Vendor and Technology Partnership:

• Collaborate with third-party vendors and technology partners to explore and integrate solutions that support customer data unification and profile management.
• Evaluate emerging technologies and vendor offerings to identify opportunities for enhancing the organization’s customer data capabilities.

Performance Monitoring and Optimization:

• Define key performance indicators (KPIs) and metrics to assess product success and impact on business goals.
• Continuously monitor, analyze, and optimize product performance to drive improvements in customer data integration and engagement.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Information Technology, Business Administration, or related field (Master's degree preferred)

• 5-7 years of relevant work experience in customer and digital strategy or digital servicing

• Proven experience in a product management role, focusing on customer data management or related fields.

• Strong understanding of customer data platforms, identity resolution, and profile management solutions.

• Demonstrated ability to translate business requirements into strategic product roadmaps and actionable tasks.

• Experience with Agile methodologies and project management tools.

• Excellent communication, problem-solving, and decision-making skills.

• Preferred Experience & Skills: Confluence, Sharepoint, Adobe Suite - AJO, AE

BENEFITS & PERKS:

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance:

✔ Salary Range - The salary range for this opportunity is $140,000.00 – $165,000.00. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays.
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!