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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Signet is on a mission to transform how customers engage with their jewelry through our best-in-class Jewelry Services offerings – designed to provide peace of mind and enhance the joy of jewelry ownership.

As a Performance Optimization Specialist, you will play a critical role in driving Jewelry Services sales performance (including jewelry repair, custom design and more) by identifying growth opportunity areas through analysis, building relationships with store and operations partners and delivering impactful, live training experiences along with best practices and insights to optimize sales performance.

KEY RESPONSIBILITIES:

• Collaborate with Jewelry Services and Field Leadership to identify growth opportunities and enhance sales performance by designing and delivering training programs aligned with operational and financial goals, including leading engaging virtual sessions for Jewelry Consultants

• This role requires a confident presenter who can adapt to diverse learning styles and create an interactive environment that drives immediate application and results

• Develop strong partnerships with Field Leaders and provide coaching on driving Jewelry Services sales in their markets

• Analyze performance dashboards and translate insights into actionable recommendations, sharing feedback directly with Jewelry Services Leadership to identify growth opportunities and optimize performance

• Develop short videos and written communications that can keep jewelry repair and custom jewelry top of mind, while building selling confidence across the entire fleet of store associates.

• Gather and synthesize feedback from the Store community to identify critical technology, tools and training needs, providing prioritized recommendations to Jewelry Services Leadership to enhance store engagement and customer satisfaction

POSITION QUALIFICATIONS:

• Education Required: Bachelors degree or equivalent professional experience

• Proven ability to lead engaging, interactive training sessions (in-person and virtual) for diverse audiences

• Experience providing one-on-one and group coaching to improve performance and build confidence

• Exceptional verbal and written communication for presenting, creating training materials, and simplifying complex concepts

• Ability to interpret dashboards and metrics, translating data into actionable recommendations

• Skilled in creating micro-learning content such as videos, guides, and job aids to reinforce training

• Demonstrated ability to build trust and strong partnerships with Field Leaders and store teams

• Ability to manage multiple priorities and projects in a fast-paced environment

BENEFITS AND PERKS:

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered

• Generous 401(k) matching after just one year to help secure your financial future

• Ample paid time off, plus seven holidays to recharge and unwind

• Exclusive discounts on premium merchandise just for you

• Dynamic Learning & Development programs to support your growth

• And more!

The salary range for this opportunity is $85,000- $100,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.