QUALIFICATION REQUIREMENTS 

• High School Diploma 

• Basic Computer Skills, including quick typing 

• Good Customer Relations skills 

• Good Critical Thinking skills 

• Ability to interact well with other employees and departments 

• Must be able to work with little or no supervision 

• Must be able to continuously multi-task 

• Must be able to make logical decisions in a high stress environment 

• Must live or commute locally, housing not provided 

• Aviation industry experience preferred 

ORGANIZATIONAL CORE VALUES 

• Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. 

• Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization. 

• Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes. 

• Service – We are dedicated to the service of our customers, our communities and each other. 

BEHAVORIAL COMPETENCIES 

• Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances. 

• Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization. 

• High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them. 

• Initiative - Effective performers are proactive and act without being prompted. They don’t wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen. 

• Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded. 

TRAINING REQUIREMENTS 

• All training is provided on the job.   

• Must be able to memorize and retain a large amount of information, to include abbreviations, acronyms, and aviation phraseology (standard verbiage and jargon). 

• Training may require a 5&2, 8-hour day schedule until a time when the schedule switches to 7&7 11.5-hour days. 

• With no prior experience, training may require 2 to 3 months’ time or more, depending on the individual. 

DUTIES & RESPONSIBILITIES 

• Understand and provide visible support of Destination Zero 

• Practice job duties with Safety at the core of all tasks 

• A job is not complete unless it is done safely 

• Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices. 

DIMENSIONS 

• Work 11.5 hours daily, with a 30-minute lunch.  Shift start time varies from 5:00AM to 6:00AM in the winter and 5:00AM to 8:00AM in the summer. * 

• The schedule is seven days on and seven days off, Thursday to Wednesday. * 

*The schedule standard is subject to change 

• Operate a sit-to-stand desk containing 2 computers and 4 monitors for the duration of the duty day (15-minute breaks every 2 hours). 

• The communication center averages over 3,000 contacts daily. The workload can vary dramatically based on staffing level, weather, and other issues. 

• May be required to temporarily relocate to Galveston, TX, or another out of town location, to support relocation of communications in response to hurricane impacting Lafayette, LA.  Volunteers are selected first. 

• May be required to stay at a hotel near the Lafayette, LA facility in the event severe weather conditions is locally forecasted to close roads which may impede the ability to arrive to work if traveling from home. 

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS 

PHYSICAL DEMANDS:  

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The special vision abilities for this job are close vision, distance vision, color vision, depth perception and the ability to adjust focus. 

WORK ENVIRONMENT: 

The noise level in the work environment is usually moderate and can be high.  Up to 10 people work in a single room with 10 phones, 20 computers, and 5 television screens.  Lighting is often set to dim levels; spot LED lights are available for use at each desk.