You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan.

POSITION OVERVIEW

The IT Identity and Access Management (IAM) Administrator I is an entry-level role responsible for supporting user identity lifecycle management, access provisioning, and troubleshooting IAM-related issues under supervision of senior administrators and IT leadership.

WHAT YOU’LL DO

• Assist with account creation, modification, and termination in accordance with IAM policies.

• Support user onboarding/offboarding processes and ensure timely access provisioning.

• Provide first-level troubleshooting for login and authentication issues.

• Monitor and respond to IAM service requests and incident tickets.

• Assist in enforcing access control standards and role-based access models.

• Maintain accurate documentation of user access requests and approvals.

• Perform periodic access reviews under direction of senior staff.

• Escalate complex IAM issues to higher-level administrators.

• Apply basic problem-solving skills to IAM issues.

• Communicate clearly and provide good customer service to end users.

• Follow established policies, procedures, and compliance requirements.

• Work effectively under supervision while building IAM knowledge.

• Other duties as assigned.

HOW YOU’LL DO IT

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Systems administration - Plans and coordinates the installation, testing, operation, and maintenance of hardware and software systems.

• Individual Efficiency – Effectively managing time and resources so that individual work is completed efficiently.

• Communicates Effectively – Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.

• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Situational flexibility - Demonstrates the flexibility to adapt to changing environments. Adjusts approach to adapt to shifting demands.

• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.   

WHAT TO BRING

• Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).

• Basic understanding of Active Directory, LDAP, or SSO technologies.

• Familiarity with ticketing systems and user provisioning processes.

• Ability to work flexible hours and participate in on-call rotation if needed.

• Proficiency in Microsoft Office Suite.

Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

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