About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Assistant Director of Rooms

”At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.”

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual for Assistant Director of Rooms.  An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does!

What are we looking for and what can you bring to the table?

• We are looking for a genuine caring and compassionate individual with a passion for hospitality that possess integrity and accountability to ensure that Four Seasons luxury standards are met and the guest experience is a number one priority.
• This position is VERY operationally hands on; you understand that a good leader is there to support the operations whenever needed.
• A leader who creates trust and openness and empowers their team to feel supported and create exceptional guest experiences.
• You understand that the Golden Rule applies everyday to the way you manage people and treating them well and fairly is a direct connection to they will service our guests.
• You are innovative and adapt well to change enabling you to drive Room business revenue, reduce costs and increase guest satisfaction.
• You have desire to grow with an international luxury hotel company.
• You lead with inspiration and create high performing teams with measureable results.
• You love organizing, paying attention to details and thrive in multitasking in a very fast paced environment.
• You have a mind for business acumen that results in achieving financial goals for the division.  Monitoring labor, supplies and operating expenses.
• You have the knowledge and experience of running the Front Desk operations of a hotel by assuring all financial and credit procedures and protocols are followed.
• If you have experience with Opera PMS then that is a true plus!

• You bring 5+ years of Hotel Management experience with full understanding of Rooms operations and experience including Front Office, Guest Services, Housekeeping and Laundry preferably in a luxury hospitality environment
• Working closely with Sales & Marketing, Food & Beverage and other divisions you are successful in maximizing rate, occupancy and total revenue.
• You are confident in financial knowledge and assists in preparing business forecasts and preparing annual budget for the division.
• You have strong communication skills with a clear understanding of both English and Spanish language.
• Ability to work evenings, weekends and Holidays
• As Assistant Director of Rooms you will report directly to the General Manager of the resort.
• The resort room’s operations does not have a Director of Rooms so this position is classified accordingly as “acting Director of Rooms”

What will it be like working for Four Seasons?

Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the great Benefits?

• Free and discounted stays at 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals prepared by our culinary team
• Complimentary employee parking
• Comprehensive training & development

• Medical benefit plan, including medical, dental, vision, life insurance. 
• Domestic Partnerships benefits
• Incredible Parental Leave Benefits
• 401(k) Retirement Plan
• Annual Incentive Plan
• Pet Insurance

• A culture that breeds success and rewards
• Competitive salary

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf