About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

Summary

• Owner: Grupo Cisneros 

• Opening Date: Q2 2027

• # of Rooms: 93 rooms (64 Guestrooms & 29 Suites) 

• Residential: 25 Residential Units

Unique Resort Elements:

Tropicalia, a sustainable, LEED Design resort, environmental and social management systems are guiding the Resort’s design, construction and operation from biodiversity to waste and water management, air quality and greenhouse gas emissions. It is a Luxury destination located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. The project will combine the globally renowned hospitalhity and service of Four Seasons and Cisneros’ decades of business and investment in the Dominican Republic, Latin America and the United States. With construction underway, the project is slated to open in 2026.

• Interior Designer: Isay Weinfeld

• F&B: Victor Levy

• Architect: Gensler

    

General

• First true luxury resort in the Punta Cana market.

• Labor market needs significant training, therefore.

• Residential has 25 Units.

• Strong values in partnership with ownership on the environment and community outreach

• The hotel will feature a Tom Doak designed Golf Course soon after the opening of the Resort.

• The Resort will include an 8-treatment room Spa, with Fitness, & Yoga Pavilion

• One large main family pool

• Aquatic activities, Scuba, Snorkeling, Sailing, observing & Helping Sea Turtles in their natural habitat, & Whale watching excursions

• 10 Treatment Room Spa

• High end retail boutique.

• Mainland facility for heart of house and support departments. 

• Transportation of guests and employees from Punta Cana is approximately 1 hour.

F&B:

• With 8 outlets F&B will be a big part of activating the space and driving energy through the property

• Signature restaurant, Casual Restaurant, Bar & Lounge, Pool, Bar & Grill, Lobby Lounge & Coffee Bar.

• Various locations in the hotel can create unique F&B experiences from the Ballroom, and meeting space.

Owner Summary / View of Needs

• Strong communicator who speaks fluent Spanish and English

• Previous opening and resort experience strongly preferred.

• Proven project management skills.

• Ability to create exceptional guest experiences in the Dominican Republic, for both the Resort and Residential experience

• Four Seasons brand ambassador with a strong understanding of social & environmental Governance.

Current Leadership Requirements

General

• A decisive operational leader responsible for the day‑to‑day excellence of all resort operations, ensuring the property’s service, culture, and performance remain aligned with Four Seasons standards.

• A strategic operator who brings key stakeholders together, maintaining operational focus, communication flow, and alignment as the resort transitions from pre‑opening to full operation.

• Skilled in navigating complex environments, anticipating challenges, and implementing systems and structures that ensure consistency and readiness across Rooms, F&B, Residences, Spa, Recreation, and Heart of House departments.

• Strong communicator with the ability to adapt to multiple stakeholders including ownership, corporate, local partners, and government representatives.

• Acts as a powerful brand ambassador, reinforcing Tropicalia’s identity as a purpose‑driven, sustainable luxury resort rooted in Dominican culture and community partnerships.

• Demonstrates agility and operational innovation required for a pre‑opening in a developing luxury market.

• Embodies a strong guest‑centric philosophy, setting the tone for service excellence and personalized luxury experiences throughout the resort.

• Maintains an on‑the‑floor leadership presence, fostering genuine engagement with guests, employees, owners, and the local community.

People

• A role model of Four Seasons’ Evolve Leadership Behaviors, inspiring teams through authenticity, visibility, and integrity.

• Serves as a culture carrier ensuring that empathy, respect, warmth, and the Golden Rule define the workplace environment.

• Naturally connects with employees and local community members, fostering trust and a sense of belonging.

• A dedicated developer of people who excels in emerging markets, where foundational luxury training and long‑term talent growth are essential.

• Experienced in coaching junior leaders, building confidence, and nurturing future local Dominican leaders.

• Capable of navigating seasonal and international staffing models while championing diversity & inclusion.

• Empowers teams to execute the opening critical path, ensuring readiness, accountability, and operational discipline.

• Advocates for training programs that elevate luxury standards in a market where exposure to high‑end hospitality remains limited.

Product

• Demonstrates the ability to elevate and maintain Four Seasons brand standards while authentically integrating local Dominican culture into product and service design.

• Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering.

• Drives the creation of best‑in‑class F&B programs that bring energy and identity to the resort leveraging extensive experience in restaurant, bar, and culinary operations.

• Ensures Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.

• Partners with Spa and Wellness teams to design experiences that align with Tropicalia’s sustainability and regenerative hospitality ethos.

• Activates the resort year‑round, ensuring programming, culinary experiences, and recreation offerings remain engaging and differentiated.

• Understands the nuances of residential operations, owner expectations, and lifestyle services ensuring seamless integration between hotel and residences.

• Utilizes storytelling and social media engagement to strengthen the resort’s brand narrative and sense of place.

Profit

• Brings strong commercial acumen with an operator’s discipline, ensuring efficiency and quality across all resort divisions.

• Demonstrates an entrepreneurial mindset, aligning operational decisions with ownership priorities and long‑term business performance.

• Skilled in linking daily operational activities with broader business plans, goals, and proforma expectations.

• Ensures Rooms, F&B, Spa, Retail, and Residences operate with strong financial discipline while maintaining exceptional guest experience.

• Understands revenue management, spa and restaurant marketing, and luxury guest segmentation for a Caribbean resort.

• Makes strategic decisions amid uncertainty, adjusting labor planning, cost structures, and service models to protect the bottom line.

• Maintains awareness of local economic dynamics, seasonal shifts, and competitive influences to drive sustained profitability.