About This Role

The Senior Manager, Commercial Learning role is responsible for designing, developing, and implementing training programs in their assigned area of expertise, while supporting the training facilitation across the broad Biogen portfolio. Area of focus to include learning programs which will increase the skills, knowledge, and behaviors of commercial customer-facing roles with a goal of positively impacting field results. Learning programs to include new hire training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies. In this role the STM will work closely with sales and marketing team members to ensure a thorough understanding of products in the marketplace and develop training to support tactical implementation of the marketing strategy.

What You’ll Do

• Design and develop training content in assigned area of therapeutic expertise; goal is to increase field force skills and knowledge to positively impact field results

• Analyze, design, develop, implement, and evaluate (ADDIE) sales training programs and materials for continuing education of experienced commercial organization

• Support learning needs for ongoing business needs including product launches, national meetings, region meetings utilizing a blended learning approach with a mix of live and virtual platforms for delivery

• Facilitate learning delivery in area of assigned therapeutic expertise while also flexing to support the broad Biogen portfolio as needed

• Engage with field leadership to provide feedback on new hire developmental needs and performance

• Design and analyze assessments to identify skills and knowledge gaps for future learning opportunities

• Design and analyze learning surveys to assess impact of learning programs

• Partner with marketing team to ensure a thorough understanding of products in marketplace, strategies, and tactics; develop training to support tactical implementation of strategy

• Collaborate with Legal, Regulatory and Compliance to develop and secure approvals of learning content for commercial organization

• Partner with Sales Leadership to understand learning needs and priorities for successful customer engagements

• Manage external vendors to build high quality learning content; ensure delivery on time and within set budget

• Engage broadly within the US Sales Leadership, Commercial Learning and Field Force Trainers to ensure alignment and achievement or organization

• Apply principles of adult learning to ensure training effectiveness. Access resources to keep up to date on industry best practices and learning strategies.

• Develop workshops and learning materials to support US and Global learning needs

Who You Are

You are detail oriented with strong interpersonal skills and the ability to manage a matrixed environment.

Minimum Requirements

• Bachelor's degree

• Minimum 2 - 3 years of training experience, in pharma or biotech environment preferred 

• Minimum 3 - 5 years of sales experience in healthcare/biotech/pharma industry with demonstrated success

• Understanding of the selling process – ability to comprehend and execute sales processes

• Excellent oral and written communication skills

• Excellent presentation and facilitation skills

• Ability to teach, coach and develop people in complex sales organization

• Ability to manage multiple projects simultaneously, complete on time and on budget

• Experience with Veeva Vault or other content approval tools/systems

 

Job Level: Management

Additional Information

The base compensation range for this role is: $144,000.00-$192,750.00