GENERAL JOB DESCRIPTION

Assist branch manager in overall daily operations of the branch including maximizing sales/profitability by assisting counter parts sales members when needed and controlling expenses and shortages. Assist branch manager in completion of special projects.

DUTIES & RESPONSIBILITIES

• Assist in the hiring process and supervise employees who meet all critical requirements and qualifications for each position (counter sales, warehouse, delivery drivers and outside sales and others as approved).   
• Review work throughout the work process and at completion, in order to ensure that it has been performed effectively.
• Assist in planning work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads.  
• Communicate with employees on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis. 
• Enforce company policies and procedures, abide by same. 
• Counsel employees in work -related activities, personal growth and career development.
• Report on work-related injuries of employees to our third-party administrator, Zurich and to our Safety Department. Work the parts counter daily to ensure proper procedures are being followed and to maintain familiarity with the processes.
• Ensure all walk-in customers are greeted immediately and an associate offers assistance within 2 minutes. Make certain all orders are filled in at a rate of 100% accuracy.
• Post all inventory receipts daily. Invoice all sales daily.
• Deposit all cash receipts in accordance with instructions from accounting.
• Process all vendor invoices in accordance with instructions from accounting. Suggest additions or deletions to inventory and update catalogues on an as needed basis.
• Assist Branch Manager with all inventory reports reviewed. 
• Corrective action should be taken on all negative quantities.
• Open invoices and POs should be followed up or cancelled.
• Assist in the establishment of preventive maintenance plans for equipment such as delivery trucks and forklifts along with daily inspection of such equipment.
• Maintain the branch appearance to include daily cleaning of the entire facility (inside and outside), restocking of display areas and restrooms.
• Ensure that the third ring answers the telephone, and all associates answer in a uniform manner.
• Responsible for the branch’s core daily operations in the absence of the branch manager.
• Work on special projects as appointed by the Branch Manager.
• The Outside Sales Representative understands the major parts offered, how major parts are interrelated, and which parts are complementary parts.
• They understand basic strengths and weaknesses of FleetPride’s offers, compared to competitive products and services. 
• They know how to turn competitive differences into competitive advantages for FleetPride. They will leverage parts knowledge to lead customers to the best fit solution.
• They always proactively seek to improve product knowledge by interacting with internal and external subject matter experts and resources.

EDUCATION & TRAINING

•   High School Diploma (or GED or High School Equivalence Certificate) required, with a bachelor's degree preferred

KNOWLEDGE & EXPERIENCE

• Minimum of 3 years of experience in the heavy-duty truck parts industry, with demonstrated progressive areas of responsibility
• Heavy-duty equipment distribution sales or related industry experience is a plus
• Excellent written and verbal communication and presentation skills required
• Demonstrated mechanical inclination and interest in FleetPride’s industry
• Experience with CRM and other sales force automation tools is a plus
• MS Office Suite proficiency with ability to conduct basic database tasks in Excel
• Valid drivers’ license with clean driving record.

SKILLS & ABILITIES

•  Active Listening:  The ability to ask probing questions, request clarification and paraphrase to show understanding.
• Judgment & Decision making:  Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
• Computer skills: The ability to learn new programs and utilize them to improve performance.  Intermediate to advanced knowledge of MS Office and various office machines.
• Communicating:  Conveying information to others in an effective manner.
• Active Learning:  Understanding the implication of new information for both current and future problem solving and decision-making.
• Project Management: Successfully manage multiple projects simultaneously while ensure deadlines are met.
• Critical Thinking:  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Collaboration:  Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time.
• Oral Expression:  The ability to communicate information and ideas in speaking so others will understand.
• Written Expression: The ability to communicate information and ideas presented in writing.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.  It does not only involve.

WORKING CONDITIONS

WORK ENVIRONMENT

  The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Occasional lifting of moderately heavy objects, such as computers and peripherals. 
• Sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.