Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Product Line Manager will work under the guidance of the Growth & Strategy Leader and collaborate closely with Dayton Factory Sustaining organization to manage manufactured products’ lifecycle and customer complaint resolutions.

Essential Job Duties and Responsibilities

• Product Lifecycle Management – guides a product through its life cycle from launched to decline.
  • Ensures product meets its design and value proposition, leadtime, quality, manufacturing cost, adjacent sales opportunities, environmental and industry standards etc. to increase product’s market share and profitability
  • Enhance performance and reliability by working with Factory Sustaining Engineering through minor design adjustments and incremental changes
    • Component manufacturer/supplier driven changes
    • Approve and release of new SKUs/Trims and Ship-aways
    • Review and execute product simplification efforts
    • Extend lifespan of product to maximize company’s product Return-on-Investment (ROI)
  • Prioritize and support OTD & COPQ efforts on Factory products to meet and sustain Division Leadership Level Performance metrics.
  • Coordinate with cross-functional teams to manage prioritization and Product Change Notifications within the Engineering Change Process.
  • Support all continuous product improvements in products and process. The goal is to improve quality, efficiency, value delivery while reducing waste, variation and defects.
  • Implement end-of-life (EOL) strategy and manage activities e.g. last-time buys, lifetime buys, inventory, stakeholder notifications etc.

• Customer Complaints – Action and Resolutions to Customer Feedback
  • Triage all customer complaints for products made in assigned Factory.
  • Listen and understand the customer’s problems. Acknowledge feedback and apologize sincerely where appropriate.
  • Collect wholistic feedback e.g. reaching out to global tech teams; try to identify and duplicate the problem, etc.
  • Participate, as required, with Factory Sustaining team, in root-cause analysis. Ensure decisions are data-driven and benefit the customer first and foremost while ensuring operational excellence.
  • Support quick resolution of returns, non-conformance, customer complaints or Technical Field tickets
  • Communicate progress and resolution(s) to Sales, Internal Sales, Customer Service, ensuring total customer satisfaction with resolution(s).
  • Work with Mar-Comm or Technical Documentation on Technical Service Bulletins, Training and other collaterals.
• All other duties as assigned

Education and Experience Requirements

• Bachelor's degree
• 2-4 years of experience
• Possess a highly developed attention to detail with strong organizational and project management skills
• Thorough and accurate, good analytical skills, problem solver, team oriented individual
• Excellent verbal and written communication skills
• Business acumen and the ability to effectively present the organization and its products and respond to questions from groups of managers, clients, customers
• Establish credibility, rapport, respect, and trust throughout the Division, be viewed as a team player, and work effectively in a dynamic, fast paced environment
• High proficiency with Microsoft Office – Excel, PPT etc.
• Knowledge of SAP a plus

Preferred Skills and Abilities

• Quick and curious learner
• Ability to set overall goals, break down to a series of tasks and execute to meet deadline
• Proactive, with ability to self-direct through multiple concurrent projects

Working Conditions and Physical Demands

Office environment: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

10%

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.