Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Practice Assistant II position sits at the front desk of the Child and Adolescent Psychiatry clinic and handles the day-to-day operations of the clinic. Without nurses in Outpatient Psychiatry, PA IIs serve as the main liaison between patients and providers, frequently relaying clinical information and directly resolving patient issues per provider instruction. The patient population of the department is high acuity with complex psychiatric disorders. Department PA IIs work as a dynamic team with each other and providers to meet the needs of the patients.

 

Job Summary

The Practice Assistant serves the scheduling and coordination needs of our patients and providers. They uphold all privacy and safety standards and deliver compassionate and exemplary customer service.

 

Reception and Patient Check-In and Administrative Assistance: 60%

• Check-in each patient as outlined by MGH Front Desk and Practice Standards
• Displays courteous and timely response to patients- in person, phone, e-mail, and Epic system and triages requests as needed
• Assists patients when needed with reading paperwork, arranging transportation, escorts, etc. and ensures any required scales or forms are completed
• Collects and reconciles co-payments
• Completes all follow up appointment scheduling and rescheduling as requested
• Takes requests for medication refills
• Works closely with call center team and intake team to ensure patients are well cared for

Payer Authorization and Billing 20 %

• Manage work queue for missed authorizations and obtain as necessary, working with managed care/third party insurers

Other 20%

• Monitors and maintains neat, orderly patient waiting area
• Supports 50+ providers including psychiatrists, psychologists, and trainees with clerical needs like letter writing, faxing, etc.
• May be asked to provide support for special projects and research initiatives
• Participates in weekly check in meetings and others as requested
• Manages mail for all providers in the clinic

 

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Hybrid

 

32 Fruit Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework