Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

- Responsible for arriving on time to greet patient at the International Patient Center and provides services throughout BWH and DFCI from the point of entry, registration, through the continuum of care and, accompanying patient back to debrief with the Program Manager upon completion of appointments. - When possible the same navigator will be assigned to the patient throughout the continuum of care - Acts as a Navigator for the Patient during hospital/Institute appointment(s). - Under the direction of the Program Manager, assists patients with arranging appointments, tests, examinations - Interprets and transmits accurately and completely, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, care plans and discharge plans of patient-related information. - Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every patient and if necessary refers the patient to the appropriate resource. - Understands and abides by all Published Standards of Practice and Codes of Ethics for Medical Interpreters at DFCI and BWH. - Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, and cultural differences. - Resolves issues that arise in their daily responsibilities, answer questions and connects patient back to Program Manager for appropriate follow-up and referrals. - Demonstrates judgment in escalating complex issues to manager and/or care providing team.

 

- Bachelor’s Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable or equivalent life experience. - Certificate of completion of medical interpretation training. - Minimum of 2 years experience working as a medical interpreter in a hospital or medical office setting. - Must have knowledge of medical terminology, basic human anatomy, physiology and diagnostic procedures and treatments. - Must be fluent, both verbal and written, in English and target language. - National Medical Interpreter Certification, Part I or Part II, or desire to achieve one shortly after hire strongly preferred. - Excellent time management skills and ability to prioritize tasks.

 

Additional Job Description

 

Onsite

 

75 Francis Street

 

0

 

Per Diem

 

Rotating (United States of America)

 

Pay Range

$22.88 - $32.72/Hourly

 

Grade

5

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework