Patient Service Coordinator Orthopedic Surgery
- 2410 Brigham and Women's Physicians Organization, Inc.
- Danvers-MA
- 6mo ago
- Full-Time
- On-site
...
Site: The General Hospital Corporation
Are you passionate about healthcare and ready to make a meaningful impact? Our fast-paced Orthopedic Ambulatory Clinic in Danvers is seeking a Patient Service Coordinator II to be the welcoming face of our team and a key player in delivering exceptional patient care.
This role offers a unique opportunity to gain exposure to the clinical, operative, and academic sides of Orthopedic Surgery. You’ll work closely with top-tier providers and contribute to groundbreaking innovations in musculoskeletal health.
Why You’ll Love This Role:
Be part of a dynamic, patient-focused team
Gain hands-on experience in a leading healthcare environment
Ideal for both career starters and seasoned professionals from customer service backgrounds
What You’ll Do:
Manage front desk operations with professionalism and efficiency
Support patients and providers in a collaborative clinical setting
Help drive excellence in patient experience and clinic flow
Welcome patients and manage check-in/check-out efficiently
Verify patient identity, insurance, and referral details
Collect co-pays and assist with forms and questionnaires
Help patients enroll in Patient Gateway and update visit status in EPIC
Direct patients to radiology or casting as needed
Keep patients informed about wait times
Schedule follow-up appointments and provide visit summaries
Clinic Support (25%)
Prepare patient charts and review schedules for accuracy
Assist with referrals, documentation, and scanning medical records
Manage iPads for patient surveys and help with phone calls
Open/close clinic and provide lunch coverage
Maintain a clean, professional front desk area
Attend staff meetings and support other team members as neededOnsite104 Endicott Street40RegularDay (United States of America)The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Are you passionate about healthcare and ready to make a meaningful impact? Our fast-paced Orthopedic Ambulatory Clinic in Danvers is seeking a Patient Service Coordinator II to be the welcoming face of our team and a key player in delivering exceptional patient care.
This role offers a unique opportunity to gain exposure to the clinical, operative, and academic sides of Orthopedic Surgery. You’ll work closely with top-tier providers and contribute to groundbreaking innovations in musculoskeletal health.
Why You’ll Love This Role:
Be part of a dynamic, patient-focused team
Gain hands-on experience in a leading healthcare environment
Ideal for both career starters and seasoned professionals from customer service backgrounds
What You’ll Do:
Manage front desk operations with professionalism and efficiency
Support patients and providers in a collaborative clinical setting
Help drive excellence in patient experience and clinic flow
Job Summary
Front Desk (75%)Welcome patients and manage check-in/check-out efficiently
Verify patient identity, insurance, and referral details
Collect co-pays and assist with forms and questionnaires
Help patients enroll in Patient Gateway and update visit status in EPIC
Direct patients to radiology or casting as needed
Keep patients informed about wait times
Schedule follow-up appointments and provide visit summaries
Clinic Support (25%)
Prepare patient charts and review schedules for accuracy
Assist with referrals, documentation, and scanning medical records
Manage iPads for patient surveys and help with phone calls
Open/close clinic and provide lunch coverage
Maintain a clean, professional front desk area
Attend staff meetings and support other team members as needed
Qualifications
Competencies and Abilities Required:
- Excellent customer service and communication skills
- Can work well as a team player
- Always maintains professionalism
- Basic computer skills necessary to use computerized scheduling/billing systems
- Good grammar and spelling
- Ability to deal effectively and courteously with a diverse group of internal and/or external customers
- Good organizational skills required to handle multiple tasks in busy environment
- Ability to problem solve and adapt to flexible work hours
- Ability to maintain customer service standards and work with minimal supervision
- Is able to function efficiently and independently in a busy clinic setting
EDUCATION: BA/BS preferred.
EXPERIENCE:
- 1 year of administrative experience in a health care setting preferred.
- Epic experience strongly preferred.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $24.45/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.