CPD/OR Operations Manager

  • 2410 Brigham and Women's Physicians Organization, Inc.
  • Foxborough-MA
  • 6mo ago
  • Full-Time
  • On-site
Site: The Brigham and Women's Hospital, Inc.


 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


 


 

Job Summary

Summary: Responsible for the daily operations of the department and the supervision of staff. Supervises and coordinates the daily technical tasks of reprocessing medical and surgical equipment to ensure items are assembled in accordance with established policies and procedures.
Does this position require Patient Care? No
Essential Functions
-Identifies conflict and initiates plan for resolution.
-Identifies and utilizes appropriate channels for problem-solving.
-Evaluates the effectiveness and implications of one's own decisions and take responsibility and ownership for any problems.
-Demonstrate flexibility in response to change.
-Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes.


 

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required

Experience: Central Processing Sterilization Experience 3-5 years required and Supervisory Experience 3-5 years required

Knowledge, Skills and Abilities
- Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
- Advanced oral and written communication skills.
- Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
- Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
- Ability to analyze and solve problems in a systematic, logical, and timely manner.
- Ability to adapt to changes in daily routine.
- Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
- Works within legal, regulatory, accreditation and ethical practice standards relevant to the position: follow safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.


 

Additional Job Details (if applicable)

Principal Duties and Responsibilities

Operational Leadership

· Coordinates and monitors schedules, payroll, and other unit-based systems to support patient care.

· Develops and maintains systems for collecting information to measure unit productivity.

· Monitors management reports on expenditures, reports findings to the Senior Director and Directors of Operations and initiates corrective actions as appropriate.

· Maintains hospital service standards, with particular attention to personal/behavioral conduct, teamwork, and patient–staff interactions.

Financial and Payroll Management

· Completes weekly payroll and enters data for schedules and actual staffing into the system.

· Assists with the collection and analysis of budget information.

Personnel and Records Management

· Maintains staff records including sick time, FMLA, per diem use, schedules, turnover, license renewal, in-services, competencies, and educational documentation.

· Oversees maintenance of confidential personnel records, including status changes, terminations, and requisitions.

· Ensures compliance with regulatory requirements including Annual Infection Control, Fire and Safety, OSHA, and other mandates.

· Responsible for hiring, termination, and performance evaluations of all staff.

· Oversees and coordinates staff orientation, ensuring smooth onboarding and consistent processes.

Sterile Processing Oversight

· Provide leadership and supervision to the Central Sterile Processing (CSP) team, fostering a collaborative and efficient working environment.

· Recruit, train and manage CSP staff, including technicians and support personals.

· Implement and oversee quality control measures to ensure the cleanliness and sterility of medical instrumentation and equipment.

· Oversee the proper functioning and maintenance of sterilization equipment, including autoclaves and other sterilization devices.

· Manage and maintain the inventory of sterile supplies, instruments and equipment.

· Manage the budget for the CSP department, including personal cost, equipment purchases and supplies.

· Collaborate with surgical, medical, and nursing teams to ensure timely and accurate supply of sterile instruments.

· Performs other duties as assigned

· complies with all polices and standards

Supply and Equipment Oversight

· Oversees inventory control, purchasing of supplies, and maintenance of capital equipment.

· Responsible for oversight of inventory control and purchases for DSU. This includes materials and equipment for 4 ORs, Anesthesia, OR Specialty Items, OR Tissue Bank and human tissue products, instrumentation, and all ambulatory clinic locations.

· Establishes and maintains par levels for supply items, ensuring audit trails for all ordered and received equipment.

· Ensures regulatory compliance by development and execution of policies that promote appropriate implant tracking and tissue storage methods.

· Coordinates all implant, supply and equipment recalls for the OR and ensures appropriate communications to the vendor and Risk Management as necessary.

· Ensures equipment is safe, operational, and in proper working condition in collaboration with other departments.

· Works with the patient care team to evaluate and introduce new products, supplies, and technology.

· Monitors and rectifies vendor compliance, performance or non-performance and conducts periodic business review meetings. Directs interactions with vendors to ensure a compliant and safe environment.

· Partners with OR Billing team to ensure supply charge accuracy.

Quality and Compliance

· Collaborates with the Senior Director and Directors of Operations to ensure the unit is regulatory-ready at all times.

· Participates in quality improvement projects and contributes to development of systems and policies that improve unit efficiency and patient care outcomes.

· Develops and maintains systems to ensure confidentiality and integrity of patient records in compliance with hospital standards.

· Ensure compliance with relevant regulatory agencies but not limited to The Joint Commission (TJC), OSHA, and other accrediting bodies.

Communication and Special Projects

· Creates and implements systems for filing and distribution of unit communications (policy changes, announcements, staff meeting minutes, bulletin boards, and email lists).

· Produces and maintains management data related to operational needs and projects.

· Completes assigned special projects and develops initiatives to enhance operations.

Other Duties

· Performs other related duties as assigned to support the effective and efficient functioning of the unit.

    Physical Requirements

    • Standing Frequently (34-66%)
    • Walking Frequently (34-66%)
    • Sitting Occasionally (3-33%)
    • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
    • Carrying Frequently (34-66%) 20lbs - 35lbs
    • Pushing Occasionally (3-33%)
    • Pulling Occasionally (3-33%)
    • Climbing Rarely (Less than 2%)
    • Balancing Frequently (34-66%)
    • Stooping Occasionally (3-33%)
    • Kneeling Occasionally (3-33%)
    • Crouching Occasionally (3-33%)
    • Crawling Rarely (Less than 2%)
    • Reaching Frequently (34-66%)
    • Gross Manipulation (Handling) Frequently (34-66%)
    • Fine Manipulation (Fingering) Frequently (34-66%)
    • Feeling Constantly (67-100%)
    • Foot Use Rarely (Less than 2%)
    • Vision - Far Constantly (67-100%)
    • Vision - Near Constantly (67-100%)
    • Talking Constantly (67-100%)
    • Hearing Constantly (67-100%)


     

    Remote Type

    Onsite


     

    Work Location

    20 Patriot Place


     

    Scheduled Weekly Hours

    40


     

    Employee Type

    Regular


     

    Work Shift

    Day (United States of America)



     

    Pay Range

    $84,905.60 - $123,552.00/Annual


     

    Grade

    8


     

    At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


     

    EEO Statement:

    The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


     

    Mass General Brigham Competency Framework

    At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.