Overview

Functions as the front office staff supervisor.  Performs a variety of coordination, secretarial, and clerical functions for the DCH Center for Occupational Health.

 

Responsibilities

 

Supervises the front office staff, coordinates patient flow including distribution of appropriate front office personnel and daily work processes in registration/discharge.

Responsible for the supervision of the front office staff including doing performance evaluations, establishing job duties, evaluating individual competencies and executing the positive discipline process.

Responsible for serving as the department secretary and in assistance of the Director and Physicians.

Coordinates processes between the clerical function of Occupational Health and our DCH Wellness Works Service Coordination team.

Provides support for the implementation and execution of operations at the DCH contracted offsite companies.

Maintains company files and coordinates the company protocol system to ensure accurate and up-to-date information availability.

Serves as the department trainer for registration/front office on processes and on appropriate departmental software applications.

Assists in the coordination and troubleshooting for payroll, employee recognition, performance improvement and patient satisfaction efforts of the department.

Acts as coverage in case of critical shortage of personnel in the front office of the clinic.

Reviews and corrects any errors on client bills on a monthly basis.

Interviews, selects, hires and retains employee

Ensures orientation and training for employee

Manages performance.

Executes progressive discipline up to and including termination.

Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.

DCH Standards:      

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

 

High school graduate or equivalent.

Basic math and typing skills required.

Experience in a clinic setting and with medical records and medical terminology preferred.

Good communication and customer service skills required.

Must be able to read, write legibly, speak, and comprehend English