Overview

Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers

 

 

Responsibilities

Key Activities

 

% Time Spent

Customer Relationship Management

·       Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents)

·       Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc

·       Follow up with customers on outstanding payments

·       Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained

·       Visit customers to address issues with Sales manager (occasionally)

 

70%

·       Assist in preparation of MIS reports

 

15%

·       Assist in due diligence process

 

15%

 

Qualifications

Interaction: Briefly describe the level/type of contacts that will interact with the position.

• This individual must be able to interact effectively with and present to all levels within GIPL.
• Individual will have regular contact will customers.

Education and/or Experience Required (including certifications):

 

• Must have a Degree in any discipline
• Min 6-8 years’ experience in Sales Support/ Customer Service
• Proficiency in MS Word/ Excel/ Power point

 

Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order.  Select from “key competencies for job descriptions” list:

 

• Good problem-solving skills
• Good communication skills, both verbal and written
• Strong interpersonal skills
• Diligent and trustworthy, with good initiative and enthusiasm
• Positive attitude with customer service mindset, ability to work in a team and positive attitude
• Prioritize and handle multiple tasks

Posting Duration

This posting will remain open until the role is filled.

 

As of the post date, the salary range for this position is:

Min

Max

 

This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.