Overview

 The Patient Access Advocate Lead is responsible for answering phones, screening calls, taking messages, and making appointments. Working under direct supervision, this role serves as a liaison between patients and clinical staff/providers.

 

Responsibilities

 

 

• Answers calls in a timely manner and routes urgent calls according to established protocol, creates detailed phone encounters in the
• Electronic Medical Record (EMR) by anticipating provider information needed and provides necessary information.
• Completes the registration process for patients arriving for appointments.
• Verifies and updates demographic and insurance information, collects co-pays and directs patients to the Financial Counselor as appropriate.
• Demonstrates understanding of scheduling process and can accurately and efficiently schedule or reschedule patients in the scheduling system using the correct visit types, departments, locations and providers.
• Reschedules patients on the bump list and confirms cancelled appointments identified on the phone tree list.
• Cross trains in other front office jobs (medical records, financial counseling, charge/claim edit work queue) and performs these functions when necessary.
• Performs other duties as assigned.

Qualifications

 

EDUCATION:Required: High School Diploma or equivalent

 

EXPERIENCE:Required: 1 year of lead experience.

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING: