Responsibilities:

• Provide Tier I/II technical support for hardware, software, and network issues, both remotely and on site.
• Respond to and resolve help desk tickets, escalating complex issues as necessary.
• Install, configure, and troubleshoot Windows operating systems, mobile devices, printers, and approved software.
• Support account creation and maintenance within Active Directory, M365, and other secure systems.
• Maintain, image, deploy, and track government-furnished equipment (GFE).
• Ensure compliance with cybersecurity and information security policies (NIST, DoD STIGs).
• Prepare and maintain detailed documentation of tasks, procedures, and ticket history.

Requirements:

• Due to Government Contract, all viable candidates must have an active US Secret Security Clearance
• 2+ years help desk experience
• Bachelors Degree preferred

$20 - $28 per-hour-wage