Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Data Analyst

FLSA:

United States of America (Non-Exempt)

Employment Status:

Temporary/Part time

The Box Office Associate is responsible for providing exceptional customer service to guests visiting the Woodruff Arts Center and its Arts Partners while maintaining the Atlanta Symphony Hall Box Office for Atlanta Symphony Hall LIVE and classical performances. This position ensures that all ticketing, patron communication, and night-of-show support are handled efficiently, accurately, and with professionalism.

WORK SCHEDULE

Hours will vary based on the Atlanta Symphony Orchestra and Atlanta Symphony Hall LIVE performance schedule. The position primarily requires evening, weekend and holiday availability.

Essential Duties and Responsibilities

• Provide first-rate customer service to patrons, employees, and all visitors to the Woodruff Arts Center campus while staffing the Atlanta Symphony Orchestra Box Office.
• Offer accurate event information, including pricing, seating, event details, accessibility options, and ASHL and ASO program information. 
• Process in-person ticket sales using Ticketmaster / Archtics
• Assist with ticket exchanges, upgrades, ADA seating requests and general ticket troubleshooting.
• Maintain clear and accurate patron communications regarding pricing, seat availability and seating locations.
• Pull, prepare and distribute artist, agent and promoter comps using approved lists.
• Manage will call pickup.
• Resolve patron issues professionally and efficiently.
• Support Event Managers and front-of-house staff on ticket-related entry issues.
• Run nightly box office reports as required
• Perform additional duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school diploma required; bachelor’s degree in a related field preferred.
• 2–4 years of experience in a box office or customer service role
• Ticketmaster / Archtics experience preferred
• Experience in an arts, entertainment or live events environment strongly preferred

Skills and Abilities:

• Proficiency in Microsoft Office
• Knowledge of Ticketmaster
• Ability to multitask and remain calm under pressure
• Strong verbal communication and customer service skills

Physical Demands/Work Environment

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 25 pounds) is needed.
• The noise level in the work environment is usually moderate to loud.