About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a highly motivated Team Leader to join our Customer Care B2C. You will directly report to Associate Manager of the department.

What you’ll do:
• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems.

What you'll bring:
• Proven experience as call center supervisor or similar supervisory position;
• Excellent in Italian;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure.

Why choose us:
• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.

Choose us also for:

Equal Opportunity

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania