Job Description

The Retail Supervisor position is responsible for supervising employees engaged in serving food and beverage in a university setting.

Responsibilities

• Administers, supervises, and directs ongoing business activity for multiple retail outlets.
• Implements an organized system of supervision and formal operating procedures.
• Maintains excellent customer service standards with a focus on continuous improvement.
• Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention. 
• Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.
• Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc.  
• Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program.
• Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily.
• Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations.
• Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work.
• Assists Retail Manager in supporting all Retail operations.
• Supervises serving of meals and beverages.
• Oversight of correct portion control.
• Supports an active safety program.  
• Manages the POS system and provides training to new hires.
• Responsible for ordering supplies, stowage, maintaining control, and weekly inventories.
• Assists Retail Manager with sales tracking, tracking waste, and cost controls.
• Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders.
• Assists with interviewing, hiring, and training employees.
• Holds employees accountable to department’s policies and procedures.
• Appraising performance; rewarding and disciplining employees
• Addressing complaints and resolving problems.
• Actively supports and participates in performance improvement activities.
• Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.
• Personal drive and energy a liking of challenges and opportunities to innovate.
• Ability to work independently and complete assignments in a timely manner.
• Assists coworkers during staffing shortages.
• Other related duties may also be assigned.

Qualifications

• High School Diploma or GED equivalent.
• Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days.
• At least two (2) years of related work experience with significant supervisory responsibilities.
• One (1) year of work experience as barista.
• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• Must be fluent in speaking, reading, and writing English.
• Must have computer literacy including competence in Microsoft applications and web-based applications.
• Must be able to perform each of the essential duties listed above with a professional degree of competency.
• Must have proven success at managing multiple tasks, projects, and subordinates.
• Must understand profit attainment and profit growth.
• Strong ability to lead, build diverse teams and oversee training.

Preferred Requirements

• At least two (2) years of formal post-secondary training in the hospitality field.
• Previous work experience in managing Campus Dining or Food Service Cafeteria operations.

Working Conditions and Physical Requirements

Weather: Indoors and Outdoors, frequently exposed to outdoor weather conditions.

Noise level: Moderate to Loud.

Description of environment: Environment will vary based on the facility assigned to.

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.