Job Summary

Responsible for leading product lifecycle and development initiatives for Charter services and applications. This role will focus on defining cross-functional requirements and developing Charter’s product set to meet evolving customer needs and business opportunities. In collaboration with Marketing, Operations, IT, and Engineering, the Product Manager will execute approved plans to deliver an industry leading customer experience.

Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experience.Deeply understands industry best practices in product development process specific to the cable or telecommunications space and translate appropriate steps for unique organization and market position.Informs and assists with gathering information to translate high-level process goals into specific sub-processes with appropriate documentation, develop communication plan for stakeholders and process participants.Supports the development and communication of product strategies dependent on new services/features to drive financial results.Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.Leads product launches and enhancements of products across Charter’s service and application portfolio, including working cross-functionally with Engineering, Marketing and Operations divisions within Charter.Ensures communication with all stakeholders is being managed effectively.

Qualifications

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to learn from a new environment and make an impact quickly

Ability to manage and foster change

Ability to work with large, cross-functional teams in order to achieve business goals and results

Ability to listen to multiple points of view and synthesize against goals for recommendations

Ability to plan, prioritize and organize effectively and independently

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to show judgment and initiative and to accomplish job duties

Ability to analyze and interpret data and synthesize recommendations

Ability to communicate with all levels of management and company personnel

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Proficient with Word, Excel, PowerPoint

Effective organizational and office management skills

Effective cognitive and communication skills

Effective analytical skills

Effective business sense and sense of urgency to achieve business results

Required Education

Bachelors degree or equivalent experience 

Required Related Work Experience and Number of Years

Product development/management 3-5Cable/telecommunications/software/online services 3-5

 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

 

Preferred Education

BA/BS technical degree related to the telecommunications field or operational/process optimization

 

Preferred Related Work Experience and Number of Years

Advertising or video services

 

WORKING CONDITIONS

Office environmentLimited travel 

 

 

 

 

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

 

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