Overview

POSITION SUMMARY:   The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

This knowledge and these abilities are typically acquired through a High School Diploma, as well as two years’ dining experience in a supervisory capacity; or through a bachelor’s degree in Restaurant Management or related field.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

 

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

 

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., bartender, server, host, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

 

ABILITY TO:

 

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)   - Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Opens and closes shift or work area at scheduled times; ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets. - Maintains all front of house ordering, beer/wine/spirit pars and inventory levels, barware lists and needs, and overall bar layout and organization. - Maintains bar and lounge area standards, guidelines, and objectives, including team member training and SOP compliance. - Regularly monitors alcohol sales to determine timeliness for offering refreshers, as well as ensuring compliance regarding wine quality and integrity. - Supports late-night casino volumes. Organizes training with vendors for employees as needed for routine service refreshers or new product offerings. - Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests. - Resolves guest concerns or complaints in order to maintain positive guest relations. - Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department. - Attends and participates in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned.