Overview

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.   BENEFITS INCLUDE: - Medical, Dental, Vision Prescription, Life, Accident, Pet Legal - 401K with match - Paid Time Off - Holiday Pay - Free Meals, Free Uniforms, Free Parking - Discounts at Hard Rock properties around the globe - All team members are eligible to participate in the discretionary annual bonus program - Training and Leadership development programs - Wellness programs including onsite information and fitness seminars - Team Member Resource Groups - Recognition programs - Pay rate $18.00 hr

Qualifications

• High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 

Responsibilities

- Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests - Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests. - Communicate with Customer Care for future reservations via telephone calls. - Assist with booking guest reservations that are walk-ins. - Respond to guest requests and communicate with other departments as it relates to those requests. - Provide alternative options to guests if their requests cannot be satisfied. - Offering bell assistance to each guest upon departure. - Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands. - Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests. - Other duties as assigned. #indeedAC