Overview

POSITION SUMMARY: The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation. #INDEEDROCKFORD

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

• High school diploma or equivalent.
• A minimum of three (3) years’ experience as a Steward.
• Prior supervisory experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be at least twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Must be able to work holidays and weekends, as well as flexible shifts.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)   - Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives. - Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department. - Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. - Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation. - Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Responsible for cleaning and sanitizing work and public spaces. - Other duties as assigned. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed. KNOWLEDGE OF: - Pertinent federal, state, and local laws, codes, and regulations. - Dish machine operation and assembly. - Prior janitorial cleaning experience. - Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods. - Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment. - Understanding of labor budgets and financial statements. - All operations of the Stewards’ Department. - Demonstrated organizational skills, budgeting experience and full understanding of financials.  ABILITY TO: - Communicate clearly and concisely, both orally and in writing. - Be flexible to work varying shifts and time schedules as needed. - Deliver programs which create a service level of excellence for internal and external guests. - Tie training to the organization’s strategic goals. - Ability to communicate effectively with all levels of employees and outside contacts. - Review and comprehend all necessary documentation. - Inspect and maintain all areas for which responsible. - Stock and retrieve supplies as needed.